Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Employee Discounts
Training and Development
Job Description
JW Marriott Boston, located at 296 State St, Boston, Massachusetts, is a distinguished luxury hotel under the globally recognized Marriott International umbrella. Known for its exceptional hospitality and commitment to guest satisfaction, JW Marriott operates numerous stunning properties in gateway cities and unique resort locations worldwide. The Boston location embodies the luxury and attentive service the brand is renowned for, offering a high-end experience to guests from around the world. Marriott International stands as a top employer prioritizing diversity, inclusivity, and the well-being of its associates, fostering a work culture where employees feel valued and empowered to grow professionally and personally.
The Rooms Operations Manager role at JW Marriott Boston offers an exciting entry-level management opportunity within the Rooms & Guest Services Operations department. This full-time management position supports various day-to-day activities encompassing housekeeping, recreation, laundry, staff coordination, and concierge/guest services. The manager plays an integral role in maintaining the hotel’s cleanliness standards while ensuring smooth guest arrival and departure procedures. The position has a competitive pay range of $28.35 to $31.25 per hour and is bonus-eligible, reflecting the hotel's commitment to rewarding outstanding performance.
This management role demands proactive leadership in scheduling and supervising employees to effectively meet business demands, while also overseeing departmental operations including night audits, loss prevention compliance, and equipment maintenance. Critical tasks include managing same-day selling procedures to maximize room revenue and occupancy, utilizing budgets and payroll progress reports to control expenses, and contributing to the overall financial goals of the property.
The Rooms Operations Manager also takes a hands-on approach to enhancing the guest experience by investigating guest and employee accidents, facilitating repeat guest recognition programs, addressing guest complaints, and ensuring employee understanding of performance expectations. This role requires strong communication skills and the ability to foster a positive workplace culture that upholds the JW Marriott legacy of genuine and intuitive service.
Joining JW Marriott means becoming part of a global team dedicated to upholding the brand's promise of “Wonderful Hospitality. Always.” The hotel not only values its guests but also deeply invests in its associates, providing ample opportunities for training, development, recognition, and career growth within a luxury hospitality environment. This position is ideal for candidates looking to begin or advance their career in hotel management by gaining valuable operational and leadership experience at a prestigious international brand committed to holistic well-being and inclusive excellence.
The Rooms Operations Manager role at JW Marriott Boston offers an exciting entry-level management opportunity within the Rooms & Guest Services Operations department. This full-time management position supports various day-to-day activities encompassing housekeeping, recreation, laundry, staff coordination, and concierge/guest services. The manager plays an integral role in maintaining the hotel’s cleanliness standards while ensuring smooth guest arrival and departure procedures. The position has a competitive pay range of $28.35 to $31.25 per hour and is bonus-eligible, reflecting the hotel's commitment to rewarding outstanding performance.
This management role demands proactive leadership in scheduling and supervising employees to effectively meet business demands, while also overseeing departmental operations including night audits, loss prevention compliance, and equipment maintenance. Critical tasks include managing same-day selling procedures to maximize room revenue and occupancy, utilizing budgets and payroll progress reports to control expenses, and contributing to the overall financial goals of the property.
The Rooms Operations Manager also takes a hands-on approach to enhancing the guest experience by investigating guest and employee accidents, facilitating repeat guest recognition programs, addressing guest complaints, and ensuring employee understanding of performance expectations. This role requires strong communication skills and the ability to foster a positive workplace culture that upholds the JW Marriott legacy of genuine and intuitive service.
Joining JW Marriott means becoming part of a global team dedicated to upholding the brand's promise of “Wonderful Hospitality. Always.” The hotel not only values its guests but also deeply invests in its associates, providing ample opportunities for training, development, recognition, and career growth within a luxury hospitality environment. This position is ideal for candidates looking to begin or advance their career in hotel management by gaining valuable operational and leadership experience at a prestigious international brand committed to holistic well-being and inclusive excellence.
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related area
- Or associate degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- At least 1 year professional experience in guest services, front desk, or housekeeping
- Strong organizational and multitasking abilities
- Excellent communication skills
- Ability to work full time in a management role
- Availability to work onsite at 296 State St, Boston, Massachusetts
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in guest services, front desk, housekeeping or related area
- Strong leadership and communication skills
- Ability to manage multiple departments within rooms operations
- Knowledge of loss prevention policies
- Experience with scheduling and employee management
- Proficiency in using operational reports and financial data
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of shift checklists and assigned duties
- Run and review critical information in room operations reports
- Understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports effectively
- Comply with loss prevention policies
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and payroll reports to assist in managing room operations
- Manage departmental controllable expenses
- Understand impact of room operations on property financial goals
- Assist in investigating employee and guest accidents
- Support guest recognition programs and set positive examples for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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