Assistant Manager - Room Operations - Club Lounge
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $28.37
Work Schedule
Standard Hours
Benefits
bonus eligible
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Worker's Compensation
Job Description
The Ritz-Carlton Fort Lauderdale, located at 1 N Fort Lauderdale Beach Blvd, Florida, is part of the esteemed Marriott International family of luxury hotels. This prestigious hotel is renowned for delivering exceptional guest experiences and upholding the highest standards of hospitality and service. With a commitment to excellence, The Ritz-Carlton Fort Lauderdale offers its guests an unparalleled blend of luxury, comfort, and attentive care, set against the stunning backdrop of Fort Lauderdale's famous beachfront. Marriott International, a global leader in the hospitality industry, operates over 100 award-winning properties worldwide, all united by their dedication to creating memorable experiences and fostering a diverse and inclusive work environment. Marriott International prides itself on being an equal opportunity employer that embraces diversity in all forms and is committed to non-discrimination on any protected basis, including disability and veteran status.
The position being offered is an entry-level management role within the Rooms Operations department, which encompasses several critical service areas including Housekeeping, Recreation, Laundry, Staff, AYS (Ask Your Services), and Concierge/Guest Services. This full-time management opportunity involves supporting the day-to-day operational activities that ensure seamless guest arrivals and departures and maintaining the immaculate standards of the property. With a competitive pay range of $25.77 to $28.37 per hour and bonus eligibility, this role is ideal for candidates looking to develop their management skills within a luxury hospitality environment.
As a Rooms Operations Manager, you will collaborate closely with various teams to maintain the smooth operation of service areas, ensuring guest satisfaction and adherence to property standards. Your responsibilities will include overseeing staff schedules, managing supplies and uniforms, understanding night audit procedures, and supporting loss prevention policies. Additionally, you will be tasked with reviewing operational reports to inform and optimize business strategies and contribute to budget management. This includes maximizing room revenue through effective selling procedures and rate verification, managing controllable expenses, and understanding the overall financial impact of Room Operations on the property.
Beyond operational management, you will play a vital role in enhancing the guest experience. This involves handling guest feedback, managing complaint resolution, assisting in accident investigations, and actively supporting a guest recognition program designed to create personalized and memorable stays. As part of The Ritz-Carlton team, you will uphold the brand's Gold Standards which serve as the foundational principles guiding the company's culture and commitment to excellence. These standards emphasize thoughtful service, employee empowerment, and a dedication to continuous improvement.
Joining The Ritz-Carlton Fort Lauderdale means becoming part of a luxurious and respected brand that values creativity, compassion, and high achievement. The culture fosters personal and professional growth, with a promise that you will be proud of the work you do and the colleagues you work alongside. As a proud member of Marriott International, employees are given opportunities to belong to a global community, begin meaningful purposes, and become the best versions of themselves. If you aspire to work in a dynamic, supportive, and highly regarded hospitality environment, this management position offers a unique chance to advance your career and contribute to unforgettable guest experiences at one of the world's leading luxury hotels.
The position being offered is an entry-level management role within the Rooms Operations department, which encompasses several critical service areas including Housekeeping, Recreation, Laundry, Staff, AYS (Ask Your Services), and Concierge/Guest Services. This full-time management opportunity involves supporting the day-to-day operational activities that ensure seamless guest arrivals and departures and maintaining the immaculate standards of the property. With a competitive pay range of $25.77 to $28.37 per hour and bonus eligibility, this role is ideal for candidates looking to develop their management skills within a luxury hospitality environment.
As a Rooms Operations Manager, you will collaborate closely with various teams to maintain the smooth operation of service areas, ensuring guest satisfaction and adherence to property standards. Your responsibilities will include overseeing staff schedules, managing supplies and uniforms, understanding night audit procedures, and supporting loss prevention policies. Additionally, you will be tasked with reviewing operational reports to inform and optimize business strategies and contribute to budget management. This includes maximizing room revenue through effective selling procedures and rate verification, managing controllable expenses, and understanding the overall financial impact of Room Operations on the property.
Beyond operational management, you will play a vital role in enhancing the guest experience. This involves handling guest feedback, managing complaint resolution, assisting in accident investigations, and actively supporting a guest recognition program designed to create personalized and memorable stays. As part of The Ritz-Carlton team, you will uphold the brand's Gold Standards which serve as the foundational principles guiding the company's culture and commitment to excellence. These standards emphasize thoughtful service, employee empowerment, and a dedication to continuous improvement.
Joining The Ritz-Carlton Fort Lauderdale means becoming part of a luxurious and respected brand that values creativity, compassion, and high achievement. The culture fosters personal and professional growth, with a promise that you will be proud of the work you do and the colleagues you work alongside. As a proud member of Marriott International, employees are given opportunities to belong to a global community, begin meaningful purposes, and become the best versions of themselves. If you aspire to work in a dynamic, supportive, and highly regarded hospitality environment, this management position offers a unique chance to advance your career and contribute to unforgettable guest experiences at one of the world's leading luxury hotels.
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping or related area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- One year experience in guest services, front desk, housekeeping or related area if holding a degree
- Ability to work full time
- Must not be located remotely
- Eligibility to work in the United States
- Ability to manage operational staff and schedules
- Strong interpersonal and problem-solving skills
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping or related professional area
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major preferred
- One year experience in guest services, front desk, housekeeping or related professional area if holding a degree
- Strong understanding of hotel room operations functions
- Effective communication and leadership skills
- Ability to handle guest complaints professionally
- Basic knowledge of budgeting and revenue management
- Familiarity with loss prevention policies and procedures
- Proficiency in using operational reports and guest tracking systems
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of assigned shift checklists and other duties
- Run and review critical information contained in room operations reports
- Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have the proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees in accordance with job descriptions
- Handle employee questions and concerns
- Schedule employees effectively to meet business demands and track employee time and attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations
- Participate in managing departmental controllable expenses to achieve or exceed budgeted goals
- Understand the impact of Room Operations on overall property financial goals
- Assist in investigating employee and guest accidents
- Use guest information tracking systems to support repeat guest recognition programs
- Set a positive example for guest relations
- Interact with guests to obtain feedback, effectively respond to and handle guest problems and complaints
- Assist in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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