Assistant Manager - Room Operations

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across a broad portfolio of brands. Among its distinguished collection is JW Marriott, a luxury brand known for stunning properties in gateway cities and distinctive resort locations worldwide. JW Marriott emphasizes a culture where associates come first because happy associates create delighted guests. This philosophy is known as The JW Treatment™ and reflects the company's focus on associate well-being, personal and professional growth, and fostering inclusive communities. Marriott International values diversity and inclusion, actively promoting equal opportunity employment free from discrimination based on disability, veteran status, or any other protected basis as per applicable laws.

The position available is an entry-level management role within the Rooms Operations department at JW Marriott located at 650 N Pearl St, Dallas, Texas. This full-time management opportunity offers an hourly wage between $25.77 and $28.37 with bonus eligibility. The role predominantly supports the day-to-day operational activities encompassing key areas such as Housekeeping, Recreation, Laundry, Staff management, and Concierge/Guest Services.

As a Rooms Operations Manager, the successful candidate will play a pivotal role in ensuring smooth guest arrival and departure procedures, maintaining high standards of cleanliness, and facilitating operational efficiency. The manager will work closely with various teams to meet and exceed guest and employee satisfaction levels while working within the operating budget. This involves supervising shift operations including opening and closing shifts for Front Desk and Housekeeping, reviewing room operations reports, and understanding the integrated functions of multiple operational areas including Recreation, Laundry, Bell Staff, AYS, and Concierge services.

The role also requires hands-on operation of departmental equipment, overseeing employee supplies and uniforms, understanding night audit procedures, loss prevention policies, and communicating performance expectations effectively with team members. An important aspect involves managing employee scheduling in line with business demands and tracking attendance to maximize operational productivity.

Financial management responsibilities include supporting same-day selling procedures to optimize room revenue and occupancy, verifying room rate accuracy, utilizing budgets, payroll reports, and operating statements to manage controllable expenses and contribute to achieving departmental financial goals. The manager will understand the broader financial impact of Room Operations on the hotel’s overall objectives and assist in budget management accordingly.

Guest experience management is also a crucial component of this role. The manager will assist with investigations regarding employee and guest incidents, use guest information tracking systems to enhance recognition programs focusing on guest preferences, and ensure that front-line staff exemplify exceptional guest relations. Gathering guest feedback, handling complaints with professionalism, and reviewing guest satisfaction surveys will help maintain Marriott’s high standards of hospitality.

A successful candidate will bring at least a high school diploma or GED with three years’ experience in guest services, front desk, housekeeping, or a related field or alternatively a two-year degree in hospitality-related disciplines with one year of relevant experience. This position offers a unique opportunity to grow within a prestigious luxury brand, join a dynamic global community, and pursue a meaningful hospitality career that values dedication, innovation, and genuine service.