Assistant Manager - Room Operations

Plano, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $28.37

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

bonus eligible

Employee Discounts

Career development opportunities

Job Description

Renaissance Hotels is a distinguished brand within the Marriott International portfolio, renowned for offering guests a unique experience that captures the essence and DNA of the neighborhoods they visit. Each Renaissance Hotel is designed to be more than just a place to stay; it is a vibrant destination where guests can discover local culture, enjoy unexpected adventures, and create memorable stories. Marriott International, the parent company, is a global leader in the hospitality industry, recognized for its commitment to innovation, quality service, and inclusivity. With a vast network of properties worldwide, Marriott champions diversity and equal opportunity, fostering a welcoming environment for employees and guests from all backgrounds.

This job opening is for a full-time Management position based in Plano, Texas, with an hourly pay range of $25.77 to $28.37, and eligibility for performance bonuses. The role primarily focuses on supporting and managing the day-to-day operations of Rooms, covering key departments such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. As an entry-level management opportunity, this position plays a crucial role in ensuring the smooth functioning of front desk and guest services operations while maintaining the property to high cleanliness and quality standards.

The successful candidate will assist in implementing guest arrival and departure procedures, helping to deliver an exceptional guest experience in alignment with Renaissance Hotels' commitment to personalized service and local culture immersion. Responsibilities include opening and closing shifts, managing staff schedules, supervising operations, and ensuring compliance with operational and financial objectives. The role requires coordination across multiple departments, including understanding night audit procedures, equipment operation, loss prevention policies, and employee performance management.

This is a vibrant position well-suited for individuals seeking to grow within hospitality management. Candidates will engage in maximizing room revenue through same-day selling procedures, contributing to budget management, and using analytical reports to assist in operational decision-making. The position also involves handling guest feedback, investigating incidents, and promoting a positive work environment that prioritizes employee engagement and guest satisfaction. Renaissance Hotels and Marriott International provide a supportive culture where associates are valued for their unique backgrounds and talents, offering a platform for career growth and personal development within a globally respected hospitality brand.

Job Requirements

High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related area
OR 2-year degree in hotel and restaurant management, hospitality, business administration or related
1 year experience in guest services or related professional area
Ability to operate departmental equipment
Understanding of night audit and loss prevention procedures
Effective communication skills
Ability to manage and schedule staff
Commitment to guest satisfaction and property standards
Eligible to work full time in Plano, Texas

Job Qualifications

High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with 1 year experience
Strong knowledge of hotel room operations and front desk management
Ability to use reports and budgets to support operational decisions
Good communication and interpersonal skills
Ability to handle guest complaints and implement customer service standards
Experience in scheduling and supervising staff
Understanding of loss prevention policies
Familiarity with night audit procedures

Job Duties

Open and close front desk and housekeeping shifts ensuring completion of checklists and assigned duties
Review and analyze room operations reports for critical information
Understand and support functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services
Operate department equipment and report malfunctions
Ensure employees have proper supplies and uniforms
Apply night audit procedures and utilize reports as necessary
Comply with loss prevention policies and procedures
Communicate performance expectations and handle employee questions and concerns
Schedule employees according to business demands and track time and attendance
Supervise same day selling procedures to maximize room revenue and occupancy
Verify accuracy of room rates to maximize revenue
Use budgets, operating statements, and payroll reports to assist in room operations management
Participate in managing controllable departmental expenses to meet or exceed budget goals
Understand the financial impact of room operations on overall property objectives
Assist in investigating employee and guest accidents
Use guest information tracking systems to support repeat guest recognition programs
Set a positive example for guest relations
Interact with guests to gather feedback and handle complaints
Review comment cards and guest satisfaction results with employees