Assistant Manager - Room Operations

Gaylord Hotels is a premier hospitality brand under Marriott International, known for its expansive convention resorts and exceptional guest experiences. Located at 1501 Gaylord Trail in Grapevine, Texas, Gaylord Hotels combines the comfort and luxury of a first-class hotel with the excitement of unique event and entertainment options. As part of Marriott International, the world leader in hospitality, Gaylord Hotels provides a dynamic work environment that values diversity, creativity, and a strong commitment to guest satisfaction. The brand prioritizes employee growth, offering numerous career opportunities and fostering a supportive culture where associates, known as STARs, thrive by delivering thoughtful and heartfelt service to every guest. Marriott International's dedication to equal opportunity employment ensures an inclusive workplace that celebrates unique backgrounds and talents without discrimination based on any protected basis including disability or veteran status.

This full-time management position at Gaylord Hotels focuses on the operations of Rooms Services, which encompasses various departments such as Housekeeping, Recreation, Laundry, Staff coordination, and Concierge/Guest Services. The role serves as an entry-level management position, primarily responsible for assisting in the daily activities that sustain high standards of property cleanliness, efficient guest arrival and departure procedures, and overall guest and employee satisfaction. The hourly pay range for this role is between $25.77 and $28.37, and the position is bonus eligible, reflecting the company’s commitment to rewarding performance.

In this role, the successful candidate will support the management of front desk shifts, housekeeping operations, and other key areas by ensuring all tasks and checklists are completed accurately and timely. Responsibilities include reviewing critical room operations data, understanding the integrated functions of multiple operational departments, and operating necessary department equipment. The manager plays a key role in ensuring employees receive proper supplies and uniforms and complies with all loss prevention policies. Effective communication with employees to set performance expectations and address their concerns is essential, along with proficient scheduling in alignment with business demands and accurate tracking of employee time and attendance.

Additionally, this role contributes to optimizing room revenue and property occupancy by supervising selling procedures and verifying room rates, as well as using budgets and payroll reports to manage controllable expenses effectively. Understanding the financial impact of room operations on the overall property goals is integral to success in this position. Managing the guest experience is another vital aspect of this role, including assisting in accident investigations, using guest information systems to recognize repeat guests and their preferences, setting a positive example in guest relations, responding to guest feedback and complaints, and reviewing satisfaction results with employees to continually improve service quality.

At Gaylord Hotels, being part of the team means not just holding a job but truly belonging to a vibrant global community where one can become the best version of themselves, grow professionally, and enjoy the extras that come with working for a respected leader in hospitality. This management role offers a meaningful starting point for those eager to build a rewarding career in hotel operations management within a prestigious and dynamic company.