You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
bonus eligibility
Job Description
W Minneapolis - The Foshay, located in the heart of Minneapolis, Minnesota, is a prestigious luxury hotel under the renowned W Hotels brand, part of the Marriott International portfolio. Known for its bold and innovative approach to hospitality, W Hotels aim to ignite curiosity and expand worlds by creating unique and memorable experiences for their guests. W Minneapolis - The Foshay offers upscale accommodations, top-tier guest services, and a vibrant atmosphere that embodies the culture and spirit of the city itself. As a part of Marriott International, the hotel embraces a commitment to diversity, inclusion, and equal employment opportunity, fostering... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to operate department equipment
- understanding of night audit procedures
- knowledge of loss prevention policies
- effective communication skills
- ability to manage employee schedules and concerns
- capability to handle guest complaints and feedback
- basic budgeting knowledge
Job Qualifications
- high school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- knowledge of room operations procedures and equipment
- understanding of night audit procedures
- strong communication and interpersonal skills
- ability to manage and schedule employees effectively
- familiarity with loss prevention policies
- ability to handle guest relations and resolve complaints
- basic understanding of budgeting and financial goals
Job Duties
- opens and closes front desk shifts/housekeeping and ensures completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll progress reports to assist in managing room operations
- participates in managing departmental controllable expenses
- understands the impact of room operations on overall property financial goals
- assists in investigating employee and guest accidents
- uses guest information tracking system to support repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles guest problems and complaints
- assists in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: