Assistant Manager - Room Operations

W Minneapolis - The Foshay, located in the heart of Minneapolis, Minnesota, is a prestigious luxury hotel under the renowned W Hotels brand, part of the Marriott International portfolio. Known for its bold and innovative approach to hospitality, W Hotels aim to ignite curiosity and expand worlds by creating unique and memorable experiences for their guests. W Minneapolis - The Foshay offers upscale accommodations, top-tier guest services, and a vibrant atmosphere that embodies the culture and spirit of the city itself. As a part of Marriott International, the hotel embraces a commitment to diversity, inclusion, and equal employment opportunity, fostering a workplace culture where associates' unique backgrounds and talents are celebrated and valued. The hotel supports career growth by offering ample benefits geared towards employee wellbeing, career empowerment, and family support.

This full-time management position at W Minneapolis - The Foshay is an entry-level role within the Rooms Operations department, which encompasses several critical areas such as Housekeeping, Recreation, Laundry, Staff management, and Concierge/Guest Services. The role primarily focuses on supporting the smooth daily operations of these departments by assisting management and employees in achieving a seamless guest arrival and departure experience and maintaining superior cleanliness and operational standards on the property. The position holds a salary range of $25.77 to $29.33 annually and is also eligible for bonuses, reflecting the hotel's commitment to rewarding performance and operational success.

The role requires a proactive approach to managing various front-of-house and back-of-house activities. This includes opening and closing shifts for the Front Desk and Housekeeping, coordinating equipment use and supply availability, and ensuring compliance with night audit procedures and loss prevention policies. The incumbent will play a vital role in employee management, including scheduling, handling questions and concerns, and communicating performance expectations based on defined job descriptions. Additionally, this position demands attentiveness to room rate accuracy and same-day selling procedures to maximize room revenue and overall property occupancy.

Beyond operational oversight, the job emphasizes enhancing the guest experience by investigating incidents involving guests or employees, managing guest preference data through tracking systems, and actively engaging with guests to obtain and respond to feedback. The role supports the hotel's commitment to service excellence by setting examples for guest relations and assisting staff in reviewing guest satisfaction metrics.

This position is ideal for candidates who have a high school diploma or GED coupled with three years of relevant experience in guest services, front desk, housekeeping, or related areas; or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field with at least one year of relevant experience. The job entails working closely with diverse teams to deliver an exceptional guest and employee experience, all while contributing to the financial goals and budgeting process of the Room Operations department.

Candidates joining W Hotels, particularly W Minneapolis - The Foshay, will find themselves part of a vibrant, fast-paced environment where innovation and guest satisfaction are paramount. The position offers a unique opportunity to start or further a career in hotel management within one of the most dynamic hospitality brands in the world. Moreover, the role affirms Marriott International's dedication to non-discrimination and equal opportunity, supporting an inclusive and empowering workplace culture for all team members. By becoming part of this team, individuals can expect to grow professionally, develop meaningful relationships with colleagues and guests, and contribute to the ongoing success of a leading luxury hotel in Minneapolis.