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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
W Minneapolis - The Foshay is a distinctive hotel located in the heart of downtown Minneapolis, Minnesota. Part of the globally renowned W Hotels portfolio under Marriott International, this establishment blends luxury with innovation, providing guests an experience that ignites curiosity and expands worlds. Known for its iconic design and vibrant atmosphere, W Minneapolis - The Foshay offers a unique urban escape where modern luxury meets a playful spirit. Marriott International, the parent company, is recognized for its commitment to diversity, inclusion, and career growth, representing a vast network of hospitality brands dedicated to providing exceptional service and meaningful opportunities... Show More
Job Requirements
- High school diploma or GED
- Minimum three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum one year experience in guest services, front desk, housekeeping, or related area
- Ability to open and close shifts and complete checklists
- Competence in reviewing operational reports
- Capacity to operate department equipment
- Understanding of night audit procedures
- Compliance with loss prevention policies
- Effective communication skills
- Scheduling and time attendance tracking proficiency
- Experience in managing controllable expenses
- Guest service orientation
- Ability to handle guest complaints
- Team leadership and supervision skills
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Strong organizational and communication skills
- Ability to operate departmental equipment
- Familiarity with night audit procedures
- Understanding of loss prevention policies
- Ability to manage employee performance and scheduling
- Knowledge of revenue management principles
Job Duties
- Opens and closes Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist
- Runs and reviews critical information contained in room operations reports
- Understands and operates functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees
- Handles employee questions and concerns
- Effectively schedules employees and tracks time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates
- Uses budgets, operating statements, and payroll reports to assist in management of Room Operations
- Participates in managing departmental controllable expenses
- Understands impact of Room Operations on overall property financial goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system to recognize guest preferences
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and handle complaints
- Reviews comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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