Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
W Minneapolis - The Foshay is a distinctive hotel located in the heart of downtown Minneapolis, Minnesota. Part of the globally renowned W Hotels portfolio under Marriott International, this establishment blends luxury with innovation, providing guests an experience that ignites curiosity and expands worlds. Known for its iconic design and vibrant atmosphere, W Minneapolis - The Foshay offers a unique urban escape where modern luxury meets a playful spirit. Marriott International, the parent company, is recognized for its commitment to diversity, inclusion, and career growth, representing a vast network of hospitality brands dedicated to providing exceptional service and meaningful opportunities for its associates.
This position is an entry-level management role focused on supporting the daily operations of the Rooms Division at W Minneapolis - The Foshay. The role encompasses key areas such as Housekeeping, Recreation, Laundry, Bell Staff, AYS (Assistance Your Service), and Concierge/Guest Services. Reporting to senior management, the role is designed to assist with employee supervision, guest arrival and departure procedures, and maintaining the overall cleanliness and operational standards of the property. The position is full-time and classified under management, with an annual pay range between $25.77 and $29.33 per hour, along with eligibility for bonus compensation.
The successful candidate will play a vital role in maintaining high standards of guest satisfaction by ensuring smooth and efficient room operations. Responsibilities include opening and closing shifts for various departments, running and reviewing operational reports, managing staff schedules, and ensuring compliance with loss prevention policies. A key aspect of the role involves interaction with guests to gather feedback, address concerns, and enhance their overall experience at the hotel.
Candidates should possess a high school diploma or GED with at least three years of relevant experience, or alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with one year of experience. The role demands strong organizational skills, attention to detail, and the ability to operate departmental equipment effectively. Familiarity with night audit procedures, employee performance management, and revenue optimization strategies is essential.
W Minneapolis - The Foshay emphasizes a culture of inclusion and equal opportunity, valuing diverse backgrounds and individual contributions. The hotel offers a supportive work environment that fosters career development, personal growth, and a sense of belonging within a global team. Employees benefit from a comprehensive package of benefits designed to support their well-being, professional ambitions, and work-life balance. This role is ideal for individuals eager to grow within the hospitality industry, contribute to exceptional guest experiences, and be part of a dynamic, forward-thinking hotel brand.
This position is an entry-level management role focused on supporting the daily operations of the Rooms Division at W Minneapolis - The Foshay. The role encompasses key areas such as Housekeeping, Recreation, Laundry, Bell Staff, AYS (Assistance Your Service), and Concierge/Guest Services. Reporting to senior management, the role is designed to assist with employee supervision, guest arrival and departure procedures, and maintaining the overall cleanliness and operational standards of the property. The position is full-time and classified under management, with an annual pay range between $25.77 and $29.33 per hour, along with eligibility for bonus compensation.
The successful candidate will play a vital role in maintaining high standards of guest satisfaction by ensuring smooth and efficient room operations. Responsibilities include opening and closing shifts for various departments, running and reviewing operational reports, managing staff schedules, and ensuring compliance with loss prevention policies. A key aspect of the role involves interaction with guests to gather feedback, address concerns, and enhance their overall experience at the hotel.
Candidates should possess a high school diploma or GED with at least three years of relevant experience, or alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with one year of experience. The role demands strong organizational skills, attention to detail, and the ability to operate departmental equipment effectively. Familiarity with night audit procedures, employee performance management, and revenue optimization strategies is essential.
W Minneapolis - The Foshay emphasizes a culture of inclusion and equal opportunity, valuing diverse backgrounds and individual contributions. The hotel offers a supportive work environment that fosters career development, personal growth, and a sense of belonging within a global team. Employees benefit from a comprehensive package of benefits designed to support their well-being, professional ambitions, and work-life balance. This role is ideal for individuals eager to grow within the hospitality industry, contribute to exceptional guest experiences, and be part of a dynamic, forward-thinking hotel brand.
Job Requirements
- High school diploma or GED
- Minimum three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum one year experience in guest services, front desk, housekeeping, or related area
- Ability to open and close shifts and complete checklists
- Competence in reviewing operational reports
- Capacity to operate department equipment
- Understanding of night audit procedures
- Compliance with loss prevention policies
- Effective communication skills
- Scheduling and time attendance tracking proficiency
- Experience in managing controllable expenses
- Guest service orientation
- Ability to handle guest complaints
- Team leadership and supervision skills
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Strong organizational and communication skills
- Ability to operate departmental equipment
- Familiarity with night audit procedures
- Understanding of loss prevention policies
- Ability to manage employee performance and scheduling
- Knowledge of revenue management principles
Job Duties
- Opens and closes Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist
- Runs and reviews critical information contained in room operations reports
- Understands and operates functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees
- Handles employee questions and concerns
- Effectively schedules employees and tracks time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates
- Uses budgets, operating statements, and payroll reports to assist in management of Room Operations
- Participates in managing departmental controllable expenses
- Understands impact of Room Operations on overall property financial goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system to recognize guest preferences
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and handle complaints
- Reviews comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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