Assistant Manager - Room Operations

The Detroit Marriott at the Renaissance Center is a prominent luxury hotel situated in the heart of downtown Detroit, Michigan. Known for its stunning location and exceptional service, the hotel is part of Marriott International's prestigious portfolio. This full-service establishment caters to a diverse clientele ranging from business travelers to tourists seeking comfort and sophistication. With its world-class facilities, Marriott at the Renaissance Center strives to deliver the highest standards in guest service and hospitality operations. The hotel offers a dynamic work environment supported by a global brand that values the development and well-being of its associates. As an employer, Marriott focuses on inclusivity and equal opportunity, embracing diverse backgrounds and fostering a culture of respect and growth.

The role of an Entry Level Manager in Rooms Operations at the Detroit Marriott centers on overseeing the day-to-day functions of critical departments including Housekeeping, Recreation, Laundry, Staff coordination, and Concierge/Guest Services. This full-time management position is vital to maintaining the hotel’s cleanliness, operational efficiency, and high guest satisfaction. The salary range for this position is $25.77 to $29.33 per hour, with eligibility for bonuses, reflecting the importance of operational excellence and performance to the hotel's success.

This position involves direct support in managing shift operations such as opening and closing Front Desk and Housekeeping shifts, ensuring completion of checklists, and reviewing room operations reports. The candidate will develop a strong understanding of all room-related department functions and equipment, oversee employee supplies and uniforms, and implement night audit procedures. A key focus is on loss prevention and adhering to property and brand standards. The manager will also be responsible for clear communication of performance expectations, addressing employee questions, and scheduling staff effectively according to business demands.

Financial acumen is important in this role, as the entry-level manager will assist in managing budgets, monitoring payroll, and contributing to the achievement of operating goals through control of departmental expenses. Maximizing room revenue through same-day selling procedures and rate verification is also part of the role, underscoring the link between daily operations and the hotel's financial performance.

Guest experience management is another critical area where the manager will assist in tracking guest preferences, responding to complaints, and fostering a welcoming atmosphere that encourages return visits. Investigation of incidents and reviewing guest feedback to enhance service quality are essential to maintaining the hotel's reputation for wonderful hospitality.

Working at Marriott International means joining a global community passionate about hospitality. The company offers a rich blend of culture, continuous training, development opportunities, and a commitment to associate well-being. Marriott’s luxury brand JW Marriott offers a unique environment where associates are treated with care, enabling them to provide outstanding service. Embracing JW Marriott’s core values of confidence, innovation, and genuine service, this position offers a pathway for individuals who want to grow in hospitality management within a luxury hotel setting. Beyond the operational responsibilities, the role embodies Marriott’s promise of "Wonderful Hospitality. Always."