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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
bonus eligibility
Job Description
The Detroit Marriott at the Renaissance Center is a prominent luxury hotel situated in the heart of downtown Detroit, Michigan. Known for its stunning location and exceptional service, the hotel is part of Marriott International's prestigious portfolio. This full-service establishment caters to a diverse clientele ranging from business travelers to tourists seeking comfort and sophistication. With its world-class facilities, Marriott at the Renaissance Center strives to deliver the highest standards in guest service and hospitality operations. The hotel offers a dynamic work environment supported by a global brand that values the development and well-being of its associates. As an employer,... Show More
Job Requirements
- High school diploma or GED
- At least three years experience in a related professional area or two-year degree with one year experience
- Ability to work full time
- Strong organizational and multitasking skills
- Knowledge of loss prevention policies
- Ability to communicate effectively with employees and guests
- Capability to schedule and manage staff time and attendance
- Flexibility to work various shifts
- Commitment to Marriott’s values and standards
- Basic computer skills including report comprehension
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping or related professional area
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- One year experience in guest services, front desk, housekeeping or related professional area
- Strong communication skills
- Ability to operate departmental equipment
- Understanding of budget and payroll management
- Knowledge of guest service principles
- Ability to handle guest complaints professionally
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists
- Run and review critical information in room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Comprehend and utilize night audit procedures
- Communicate performance expectations to employees
- Schedule employees effectively according to business demands
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and payroll reports to assist in managing Room Operations
- Participate in controlling departmental expenses
- Assist in investigation of employee and guest accidents
- Use guest information tracking to support repeat guest recognition
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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