Assistant Manager - Room Operations

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.35 - $31.73

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Career development opportunities

bonus eligibility

Job Description

Marriott Marquis Chicago is a premier hotel located in the vibrant city of Chicago, Illinois. Part of the globally renowned Marriott International family, Marriott Marquis Chicago offers guests an exceptional hospitality experience that blends luxury, comfort, and convenience. Nestled at 2121 S Prairie Avenue, the hotel is perfectly positioned to serve business travelers, tourists, and local guests alike, providing an environment that embraces the spirit of Chicago while maintaining the high standards expected from a Marriott property. Known for its commitment to wonderful hospitality, Marriott Marquis Chicago is dedicated to guest satisfaction and superior service, making it a leader within... Show More

Job Requirements

High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related area
or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in guest services, front desk, housekeeping, or related area
ability to work full time
effective communication skills
leadership ability
knowledge of loss prevention policies
experience with scheduling and time tracking
customer service skills
compliance with company policies and procedures

Job Qualifications

High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
ability to understand and utilize room operations reports
knowledge of night audit procedures
strong communication and leadership skills
experience in scheduling and employee management
ability to handle guest feedback and resolve complaints effectively
knowledge of loss prevention policies
proficiency in using guest information tracking systems
ability to work full time in a management role

Job Duties

Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklists
run and review critical room operations reports
understand and support functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge operations
operate department equipment and report malfunctions
ensure employees have proper supplies and uniforms
understand night audit procedures and use reports as necessary
comply with loss prevention policies and procedures
communicate performance expectations to employees
handle employee questions and concerns
schedule employees to meet business demands and track time and attendance
supervise same day selling procedures to maximize room revenue and occupancy
verify accuracy of room rates to maximize revenue
use budgets, operating statements, and payroll reports to assist in managing room operations
participate in managing departmental controllable expenses
understand impact of room operations on overall property financial goals
assist in investigation of employee and guest accidents
use guest information tracking system to support repeat guest recognition
set a positive example for guest relations
interact with guests to obtain feedback and handle complaints
review comment cards and guest satisfaction results with employees

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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