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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development opportunities
Job Description
The Ritz-Carlton Laguna Niguel, located at 1 Ritz Carlton Drive, Dana Point, California, is a prestigious luxury hotel renowned for its exceptional hospitality and dedication to providing guests with extraordinary experiences. As part of the globally recognized Ritz-Carlton brand and Marriott International portfolio, this establishment is committed to delivering the highest standards of service and creating lifelong memories for every guest. The Ritz-Carlton prides itself on a culture that fosters creativity, compassion, and excellence, where every associate is valued and empowered to contribute to the brand's renowned reputation. The property boasts world-class amenities and services that cater to the needs... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year experience in guest services, front desk, housekeeping, or related professional area
- Ability to manage multiple departments including Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge operations
- Knowledge of night audit procedures
- Understanding of loss prevention policies
- Strong communication and team leadership skills
- Ability to schedule and track employee time and attendance
- Capability to use budgeting and financial reports
- Commitment to guest satisfaction and safety
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related professional area
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist and other duties
- Run and review critical information contained in room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate all department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees according to job descriptions
- Handle employee questions and concerns
- Schedule employees to meet business demands and track employee time and attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates to optimize revenue
- Use budgets, operating statements and payroll reports to assist management of Room Operations
- Participate in management of departmental controllable expenses to meet budgeted goals
- Understand impact of Room Operations on overall property financial goals
- Assist in investigating employee and guest accidents
- Use guest information tracking system for repeat guest recognition
- Set positive example for guest relations
- Interact with guests to obtain feedback and address complaints
- Assist in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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