Assistant Manager - Room Operations

The Ritz-Carlton Laguna Niguel, located at 1 Ritz Carlton Drive, Dana Point, California, is a prestigious luxury hotel renowned for its exceptional hospitality and dedication to providing guests with extraordinary experiences. As part of the globally recognized Ritz-Carlton brand and Marriott International portfolio, this establishment is committed to delivering the highest standards of service and creating lifelong memories for every guest. The Ritz-Carlton prides itself on a culture that fosters creativity, compassion, and excellence, where every associate is valued and empowered to contribute to the brand's renowned reputation. The property boasts world-class amenities and services that cater to the needs of discerning travelers seeking both comfort and elegance in a breathtaking coastal setting.

This full-time management position at The Ritz-Carlton Laguna Niguel supports Front Desk operations within the Rooms and Guest Services category. The role offers an hourly wage ranging from $28.35 to $31.73, with eligibility for bonuses, reflecting the establishment's commitment to recognizing outstanding employee performance. The position is designed for an entry-level manager focusing on overseeing daily operations across multiple departments, including Housekeeping, Recreation, Laundry, Staff, AYS, Concierge, and Guest Services. The primary objective is to assist in delivering impeccable guest arrival and departure procedures while maintaining the property’s cleanliness and operational standards. This role demands strong leadership skills to coordinate teams effectively, ensuring both guest satisfaction and staff engagement are prioritized.

The successful candidate will be instrumental in supporting the Rooms Operations by opening and closing shifts at the Front Desk and Housekeeping, ensuring all assigned duties and checklists are completed efficiently. They will review key operational reports, manage departmental supplies and uniforms, and ensure all equipment is in working order to support smooth functioning of services. Understanding the functions and interdependencies among departments such as Recreation, Laundry, Bell Staff, and Concierge is crucial to this role.

A significant component of the position involves managing budgets and expenses to meet or exceed financial goals. The individual will supervise room selling procedures to optimize room revenue and occupancy, verify room rate accuracy, and use various financial reports to support operational budgeting. Additionally, the role includes fostering a positive guest experience by promptly addressing guest inquiries and complaints, supporting guest information tracking for enhanced recognition programs, and promoting a culture of excellence in guest relations. The candidate will also assist in the investigation of any guest or employee accidents and participate in reviewing guest feedback to continually improve service delivery.

At The Ritz-Carlton Laguna Niguel, associates are welcomed into an inclusive environment that celebrates diverse backgrounds and experiences. This position offers the opportunity to become part of a respected global luxury hospitality brand, where the Ritz-Carlton’s "Gold Standards" such as the Employee Promise, Credo, and Service Values serve as the guiding principles for daily operations. As a member of this team, the candidate will contribute to a workplace culture that drives success through innovation, thoughtful service, and dedication to excellence. Joining this team is an opportunity to grow professionally while being part of a company that values integrity and respect for every associate and guest.