Assistant Manager - Room Operations

The Ritz-Carlton Laguna Niguel, located in the scenic city of Dana Point, California, stands as a beacon of luxury hospitality and exceptional guest service within the renowned Marriott International portfolio. Known for its breathtaking ocean views and unparalleled attention to detail, this luxury hotel offers a serene getaway combined with world-class amenities. As part of the globally respected Ritz-Carlton brand, the Laguna Niguel property is dedicated to providing a unique and memorable guest experience that embodies the brand's well-known Gold Standards. These standards serve as the foundation for all that the hotel does, guiding every team member to deliver gracious and thoughtful service each day.

The role of Room Operations Management at The Ritz-Carlton Laguna Niguel is a critical entry-level management position focused on supporting and overseeing the daily functions of various departments including Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. This position involves active leadership in coordinating these teams to ensure smooth operations, maintain high cleanliness standards, and enhance the overall guest experience from arrival through departure. As a full-time management position, the role offers a competitive pay range of $28.35 to $31.73 per hour and eligibility for performance bonuses, reflecting the value placed on quality service and operational excellence.

In this role, the manager is responsible for opening and closing shifts at the Front Desk and Housekeeping, ensuring all assigned tasks and checklists are completed efficiently. The manager reviews critical room operations reports, assists in scheduling and tracking employee attendance, and ensures that all team members have the necessary supplies and proper uniforms. Furthermore, the role involves understanding the operational functions across departments such as Recreation, Laundry, Bell Staff, and Concierge services, ensuring a cohesive and well-organized guest experience.

Financial and budgetary awareness is an important component of this position. The individual helps manage same-day selling procedures to maximize room revenue and property occupancy, verifies room rate accuracy, and assists with budgets and payroll reports to support effective departmental management. A keen understanding of how room operations impact the overall financial goals of the property is essential.

Guest satisfaction is at the heart of this management role. The manager participates in guest feedback collection, addresses guest problems and complaints, and supports recognition programs that acknowledge repeat guests and their preferences. Setting a positive example for guest interactions and ensuring employee adherence to performance expectations are key to fostering a welcoming environment.

Candidates for this position are expected to have a high school diploma or GED with at least three years of relevant experience, or a related 2-year degree with one year of experience in guest services, front desk, housekeeping, or a comparable hospitality role. Marriott International emphasizes inclusivity and equal employment opportunities, celebrating diversity and valuing each associate's unique background. Working with The Ritz-Carlton means being part of a team that sets the global standard for luxury hospitality, empowering each employee to excel and grow professionally while delivering extraordinary guest service.