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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The Ritz-Carlton Laguna Niguel, located in the scenic city of Dana Point, California, stands as a beacon of luxury hospitality and exceptional guest service within the renowned Marriott International portfolio. Known for its breathtaking ocean views and unparalleled attention to detail, this luxury hotel offers a serene getaway combined with world-class amenities. As part of the globally respected Ritz-Carlton brand, the Laguna Niguel property is dedicated to providing a unique and memorable guest experience that embodies the brand's well-known Gold Standards. These standards serve as the foundation for all that the hotel does, guiding every team member to deliver gracious... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to open and close shifts and complete assigned checklists
- Knowledge of night audit procedures
- Ability to operate department equipment and report malfunctions
- Understanding of loss prevention policies and procedures
- Capability to effectively schedule staff and manage attendance
- Excellent guest relations skills
- Ability to handle employee questions and concerns
Job Qualifications
- High school diploma or GED
- 3 years experience in guest services or related field
- or 2-year degree in hotel management, hospitality or business administration
- 1 year experience in guest services or related field
- Strong leadership and communication skills
- Knowledge of room operations and housekeeping procedures
- Ability to manage budgets and payroll reports
- Customer service oriented
- Proficient in using guest information tracking systems
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists
- Run and review critical room operations reports
- Ensure employees have proper supplies and uniforms
- Schedule employees according to business demands and track time and attendance
- Maximize room revenue and property occupancy through same-day selling procedures
- Verify accuracy of room rates
- Assist in guest feedback collection and resolve guest complaints
- Communicate performance expectations to employees and handle their questions and concerns
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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