Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
accrued paid time off including sick leave where applicable
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Life and work wellness benefits
Job Description
The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, stands as a premier destination providing upscale hospitality and luxury accommodations. As a part of the Luxury Collection Hotels & Resorts under Marriott International, The Phoenician boasts a rich heritage stemming from over 100 years of exquisite hospitality experience, offering guests authentic, memorable experiences in a stunning locale. Marriott International is a global leader in the hotel industry, known for fostering a diverse and inclusive work environment, providing its team members with opportunities for growth, and delivering exceptional service to its guests worldwide. The Phoenician is committed to excellence, blending... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- ability to work full time
- management experience or willingness to learn
- strong interpersonal and organizational skills
- customer service orientation
- knowledge of operational standards and policies
- ability to handle multiple tasks and work in a fast-paced environment
Job Qualifications
- high school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- understanding of room operations functions and night audit procedures
- ability to use budgeting and reporting tools
- strong communication and leadership skills
- ability to manage employee scheduling and attendance
- capacity to handle guest interaction and problem resolution
Job Duties
- opens and closes front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees as per job descriptions
- handles employee questions and concerns
- effectively schedules employees to meet business demands and tracks attendance
- supervises same day selling procedures to maximize room revenue and occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll reports to assist in managing room operations
- participates in managing departmental controllable expenses
- understands impact of room operations on overall property financial goals
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles guest complaints
- reviews comment cards and guest satisfaction results with employees
Job Location
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