Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,200.00 - $66,500.00
Benefits
Healthcare benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences through a diverse portfolio of hotel brands. Marriott's Westin brand is dedicated to empowering guests to regain control and enhance their well-being during their travels, making it a forefront leader in wellness-focused hospitality. The Westin team emphasizes a culture of positivity, engagement, and personal well-being not only for its guests but also for its associates. Marriott International fosters a workplace environment that values diversity, inclusion, and equal opportunity, supporting associates from various backgrounds and experiences to grow and succeed within... Show More
Job Requirements
- High school diploma or GED
- 1-3 years relevant experience in guest services, front desk, or housekeeping
- Ability to operate departmental equipment
- Knowledge of night audit and loss prevention procedures
- Strong communication skills
- Ability to manage and schedule staff
- Understanding of financial reporting and budget management
- Customer service orientation
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 1 year experience
- Knowledge of Rooms Operations functions including Housekeeping, Recreation, Laundry, Concierge services
- Ability to operate department equipment
- Understanding of night audit and loss prevention
- Strong communication and leadership skills
- Experience in scheduling and managing employee time
- Familiarity with budgets and expense management
- Customer service and problem-solving skills
- Ability to handle guest complaints effectively
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklist
- Run and review critical room operations reports
- Understand and manage functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Comprehend night audit procedures and utilize reports
- Comply with loss prevention policies
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist management
- Manage controllable expenses to meet budget goals
- Understand impact of Room Operations on property financial goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking systems for repeat guest recognition
- Set positive example for guest relations
- Interact with guests for feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Location
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