Assistant Manager (Rheem Theatre)

Rheem Theatre is a longstanding entertainment venue known for providing an exceptional movie-going experience in a welcoming and friendly atmosphere. Located in a vibrant community, Rheem Theatre has made a significant impact by offering entertainment options that bring people together and foster social interaction while enjoying the latest films. The theatre prides itself on excellent customer service, maintaining a clean and safe environment, and ensuring a memorable experience for every guest. As a part-time, variable, non-exempt position, the Assistant Manager role offers an hourly wage of $20.00 and reports directly to the Theater General Manager. This is an excellent opportunity for individuals with a passion for management, customer service, and a vibrant work environment to develop their skills and contribute to an established local entertainment venue.

The Assistant Manager at Rheem Theatre plays a crucial role in supporting the overall operations of the theater. Primary responsibilities include overseeing daily guest services, facility management, and providing coaching and support to employees. This position requires a balance of leadership skills, problem-solving ability, and a strong customer-focus to ensure that each guest has an outstanding experience from arrival to departure. The role involves managing multiple areas such as concessions, box office, kitchen, and usher services, requiring a flexible and knowledgeable approach to theater operations. The Assistant Manager is responsible for recruiting, training, developing, and evaluating floor staff to maintain high performance and efficient service. They also handle daily operational tasks such as inventory counting, cash handling, and maintaining cleanliness and safety standards within the theatre.

This position demands the ability to address customer inquiries and complaints courteously and professionally, ensuring that customer satisfaction remains a top priority. The Assistant Manager also ensures compliance with state liquor laws when serving alcoholic beverages and adheres to Cinema West policies. Working hours typically include evenings, weekends, and holidays, reflecting the operational requirements of the movie theatre industry. This role requires physical activity including standing for extended periods, moving quickly during peak times, and occasional lifting and cleaning tasks. Strong communication skills and the ability to work with diverse groups of people are essential for success in this role.

The work environment in Rheem Theatre is dynamic and fast-paced, often characterized by limited lighting in the theatre areas and a continuous flow of guests. The Assistant Manager must be proactive, teamwork-oriented, and able to manage multiple responsibilities effectively to create a positive and safe environment for both staff and customers. This role not only demands leadership and supervisory skills but also emphasizes initiative, time management, and excellent communication proficiency to handle technical aspects and staff coordination effectively. Rheem Theatre offers a collaborative work culture that values diversity, inclusion, and equal opportunity for all employees.