Assistant Manager, Retail

Spokane International Airport (GEG) is a key hub serving the Spokane region and the Inland Northwest, connecting travelers to national and international destinations with efficiency and convenience. Among its many amenities and services, the Monroe Market offers a vibrant retail experience for both locals and visitors. This airport retail environment is fast-paced, dynamic, and demands high standards of customer service and operational excellence. The atmosphere at Spokane International Airport combines the energy of an international transit point with the close-knit community feel of a regional venue, making it an exciting place to work for those passionate about retail and customer service.

The Assistant Retail Manager role within the Monroe Market at Spokane International Airport presents a unique opportunity for a retail professional to showcase leadership skills in a high-volume setting. This position is full-time, hourly, non-exempt, with a competitive salary of $65,000 per year, which translates to approximately $24.63 per hour based on a 50-hour workweek. In addition to the base pay, the role offers opportunities for quarterly bonuses and a year-end super bonus, incentivizing performance and dedication.

The Assistant Retail Manager will be responsible for overseeing all retail and customer service activities, ensuring that the store runs smoothly and meets both financial and operational goals. Leading and developing the team is a critical part of the role, promoting a positive work environment and encouraging professional growth among staff. The successful candidate will be adept at managing systems and processes, maintaining merchandise displays to attract customers, and handling office management tasks related to the daily operational needs of the store.

Forecasting and budgeting responsibilities fall under this role as well, requiring a strategic mindset and attention to detail to manage resources effectively and forecast sales trends accurately. Problem-solving is an ongoing necessity in this environment, as the manager will frequently address and resolve challenges, whether customer-related or operational. Early mornings are required, with shifts starting as early as 3:00 AM, reflecting the demanding nature of an airport schedule.

This position demands a professional who is comfortable working in a diverse environment, interacting with executives, union representatives, and hourly team members. The ability to resolve uncomfortable situations diplomatically is essential, demonstrating leadership maturity and interpersonal skills. Candidates with at least two years of retail management or supervisory experience and a proficiency in computer literacy, including Microsoft Office and POS systems, will thrive in this role. A high school diploma is required, though an associate’s degree or related coursework is preferred.

SSP America, the employer, is recognized as one of the largest restaurant and retail operators globally and is committed to providing a comprehensive benefits package along with career progression opportunities. Employees enjoy medical, dental, and vision insurance, alongside life and accidental death and dismemberment insurance, voluntary benefits like critical illness and pet insurance, a 401(k) plan with employer matching, paid time off starting at 80 hours annually, premium paid holidays, sick leave, and bonus eligibility.

Working at Spokane International Airport in this role means joining a dynamic and supportive environment that values growth, safety, and diversity. SSP America maintains an equal opportunity employment policy, ensuring all candidates receive fair treatment regardless of their background. The team invites enthusiastic professionals ready to deliver exceptional service and contribute to the excellence of the Monroe Market to apply for this exciting retail management opportunity.