Assistant Manager Position

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Job Description

Mr. Gatti's is a well-established restaurant company known for its dedication to delivering the best pizza in the industry along with a fantastic dining experience. The company prides itself on its core values of quality, integrity, and a customer-focused approach. With a commitment to creating a fun and empowering work environment, Mr. Gatti's recognizes the importance of its employees as the source of its strength and success. The organization fosters a culture of recognition, fairness, and personal growth opportunities, aiming to motivate both individuals and teams to achieve high performance and customer satisfaction. Mr. Gatti's emphasizes integrity in business, 'doing the right thing' as a guiding principle across all levels.

The role of Assistant Manager at Mr. Gatti's is instrumental in supporting the General Manager in managing the day-to-day restaurant operations. This position holds a key responsibility for coaching, motivating, and training hourly employees to ensure a consistently high standard of service. The Assistant Manager ensures that guests enjoy a quality product served in a clean and friendly environment, driving customer satisfaction and business growth. This leadership role requires maintaining operational excellence by managing staffing, inventory, safety, and compliance with company policies as well as local, state, and federal regulations.

In addition to managing daily operations, the Assistant Manager plays an active role in recruitment and employee development, fostering a motivated workforce by creating an environment that encourages learning and accountability. This role also involves handling financial elements such as analyzing performance reports, managing labor costs, and assisting with budgeting and operational planning in line with corporate objectives. The Assistant Manager enforces quality standards, addresses guest complaints effectively, and supports marketing initiatives to boost sales. Safety and security of the restaurant, employees, and guests are paramount, with preventative maintenance and compliance strictly maintained.

Mr. Gatti's offers a supportive workplace with opportunities for personal and professional growth through ongoing training and development programs. The company values dynamic and standards-driven individuals who thrive in fast-paced environments and have a passion for quality operations. With flexible scheduling, competitive pay, and a healthy work-life balance, Mr. Gatti's cultivates a rewarding and engaging career path for its managers. Joining Mr. Gatti's means becoming part of a committed team focused on excellence, innovation, and the shared vision of making the brand contagious through outstanding service and quality products.

Job Requirements

high school diploma or GED
minimum two years management experience in food service, hospitality or retail industry
must be at least 18 years old
food safe certified
ability to communicate well orally and in writing
ability to coach and direct employees
ability to work in a dynamic, fast-paced environment

Job Qualifications

high school diploma or GED
college degree a plus
minimum two years management experience in food service, hospitality or retail industry
strong leadership and guest service skills
sound reasoning and follow-through in decision-making
excellent organizational, financial and problem solving skills
ability to attract, train, retain and motivate quality employees
ability to work in a dynamic and fast-paced environment
food safe certified
exposure to compiling, preparing and maintaining store level profit and loss statements, budgets and cost controls
basic knowledge of PC functions for preparing computerized store reports
experience handling OSHA, EEOC, FLMA, FLSA and health department matters
ability to communicate well orally and in writing
ability to coach and direct employees
understanding of back of house and front of house operations

Job Duties

ensures excellent guest service that meets or exceeds expectations
ensures that the restaurant is adequately staffed to meet guest needs
assists General Manager in recruitment of hourly employees
initiates and follows through on corrective action of hourly employees
ensures development of hourly employees including maintaining an environment that fosters employee motivation, development and training
ensures all employees follow established guidelines for product quality, availability, and excellence
assists in inventory, ordering and receiving
practices prescribed facility cleanliness, maintenance, and safety practices
manages in compliance with Mr. Gatti's policies and procedures and all local, state and federal regulations
monitors performance of the restaurant through analysis of financial reports and results on Mystery Shop scores
initiates corrective action as required
assists in development of short and long term financial and operational plans for the restaurant in support of corporate objectives
maintains a labor schedule that meets customer demand
assists General Manager with weekly paperwork, cleanliness and organization of the office, and enforcing company policies
maintains product and service quality standards by conducting evaluations and investigating complaints
recommends local store marketing programs to build sales and implements programs as directed by General Manager
maintains applicable preventative maintenance programs
ensures security and safety of restaurant, guests and employees
holds employees and self accountable for methods, standards, and results
manages special projects as directed by General Manager
performs any other duties deemed necessary