Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
training programs
Job Description
Pollo Nation is a vibrant and rapidly expanding restaurant brand dedicated to delivering flavorful and authentic Mexican-inspired cuisine in a friendly and energetic environment. Known for its commitment to high-quality food, excellent guest service, and a positive work culture, Pollo Nation strives to create memorable experiences for both its customers and employees. This company offers career growth opportunities in the restaurant industry, focusing on leadership development and operational excellence. Pollo Nation values diversity and is an equal opportunity employer, fostering an inclusive workplace respectful of all backgrounds and identities.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive training program designed to develop future leaders by immersing them in the full scope of restaurant operations. This position provides hands-on experience in food safety, guest service, labor management, and team leadership. Working closely with the Training General Manager, Field Training Manager, and the leadership team, the MIT learns how to cultivate a high-performance team culture, maintain operational excellence, and manage all aspects of the restaurant environment.
The MIT will be responsible for leading a team of over 25 employees, ensuring that service standards and operational guidelines are consistently met. This role is pivotal to sustaining the daily success of the restaurant by overseeing everything from food presentation and cleanliness to financial management and employee development. The program offers valuable exposure to scheduling, inventory control, hiring, payroll, and compliance with safety standards, enabling the trainee to develop a well-rounded skill set necessary for future managerial responsibilities.
As part of the MIT program, individuals will participate actively in coaching and mentoring team members to deliver outstanding guest service and resolve customer issues promptly and professionally. The role demands adaptability, positive attitude, strong decision-making skills under pressure, and the ability to embrace change in a dynamic setting. Pollo Nation supports its employees by providing a structured learning environment that prepares them for career advancement within the company. This is a full-time position aiming to build leadership capacity through real-world experience and continuous development.
This opportunity is ideal for individuals seeking to advance their career in the restaurant industry by gaining valuable leadership skills and operational knowledge within a supportive and growth-oriented company. If you have experience in restaurant management or a passion for leading teams in a fast-paced environment, the Manager in Training role at Pollo Nation can be your stepping stone to an exciting leadership career.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive training program designed to develop future leaders by immersing them in the full scope of restaurant operations. This position provides hands-on experience in food safety, guest service, labor management, and team leadership. Working closely with the Training General Manager, Field Training Manager, and the leadership team, the MIT learns how to cultivate a high-performance team culture, maintain operational excellence, and manage all aspects of the restaurant environment.
The MIT will be responsible for leading a team of over 25 employees, ensuring that service standards and operational guidelines are consistently met. This role is pivotal to sustaining the daily success of the restaurant by overseeing everything from food presentation and cleanliness to financial management and employee development. The program offers valuable exposure to scheduling, inventory control, hiring, payroll, and compliance with safety standards, enabling the trainee to develop a well-rounded skill set necessary for future managerial responsibilities.
As part of the MIT program, individuals will participate actively in coaching and mentoring team members to deliver outstanding guest service and resolve customer issues promptly and professionally. The role demands adaptability, positive attitude, strong decision-making skills under pressure, and the ability to embrace change in a dynamic setting. Pollo Nation supports its employees by providing a structured learning environment that prepares them for career advancement within the company. This is a full-time position aiming to build leadership capacity through real-world experience and continuous development.
This opportunity is ideal for individuals seeking to advance their career in the restaurant industry by gaining valuable leadership skills and operational knowledge within a supportive and growth-oriented company. If you have experience in restaurant management or a passion for leading teams in a fast-paced environment, the Manager in Training role at Pollo Nation can be your stepping stone to an exciting leadership career.
Job Requirements
- High school diploma or GED
- 3-5 years restaurant industry experience
- at least 2 years in a supervisory or leadership role
- ServSafe Certification
- proficiency with HRIS platforms, Outlook, and internal company tools
- strong verbal and written communication skills in English
- proven leadership ability
- team development experience
- basic computer skills
- Excel knowledge preferred
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability and team development experience
- Passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation
- Support a high-performing team culture through ongoing coaching, engagement, and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates
- Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes
- Participate in hiring, onboarding, training, and developing both hourly team members and future leaders
- Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)
- Maintain facility cleanliness and equipment functionality
- report any issues promptly
- Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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