Assistant Manager-Operations Rooms (NE)(HtlOps)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
career advancement
Job Description
Marriott International, one of the world’s leading hospitality companies, is renowned for delivering exceptional guest experiences across its diverse portfolio of brands. Among its distinguished portfolio is JW Marriott, a luxury brand that operates over 100 exquisite properties located in gateway cities and unique resort destinations worldwide. JW Marriott is celebrated for its commitment to offering guests a blend of sophisticated comfort and impeccable service, creating memorable experiences that reflect the brand's rich legacy founded by J. Willard Marriott. The company prioritizes its associates' well-being, fostering an inclusive, innovative, and supportive environment where employees can thrive and grow both personally and professionally. Ownership of work, confidence, and genuine service are core values that guide JW Marriott’s culture and mission.
This role is for an Assistant Manager at the Front Desk, situated at 3111 Fairview Park Drive in Falls Church, Virginia. This full-time management position is integral to Rooms and Guest Services Operations, offering an hourly pay range of $28.35 to $31.73 with eligibility for bonuses. The Assistant Manager supports the daily operations of multiple departments that contribute to guest satisfaction and overall property excellence, including Housekeeping, Recreation, Laundry, Bell Staff, Associate Your Services (AYS), and Concierge/Guest Services.
As an entry-level management role, the Assistant Manager is responsible for executing and overseeing front desk procedures and the property's cleanliness standards while managing employee performance and schedules to meet business demands. The role involves opening and closing shifts, ensuring compliance with operational checklists, and maintaining equipment and supplies. A critical aspect of the position is proficiency in utilizing room operations reports, understanding night audit procedures, and contributing to budget management by supervising room revenue maximization initiatives and cost controls within departmental expenses.
The Assistant Manager also plays a vital role in fostering positive guest experiences by handling guest feedback, complaints, and recognition programs, thereby upholding the JW Marriott promise of 'Wonderful Hospitality. Always.' This position requires an individual who is proactive in communication, employee engagement, and problem resolution while upholding loss prevention policies and departmental standards. Candidates with a high school diploma or GED coupled with relevant experience in guest services, front desk, or housekeeping are ideal, although a two-year degree in Hospitality or related fields with work experience is also acceptable.
Joining JW Marriott means becoming part of a global team that values diversity and offers opportunities for meaningful career development, training, and recognition in a luxury hospitality environment. The company’s ethos, known as The JW Treatment™, emphasizes associate care as a foundation for exceptional guest service, making this position an attractive opportunity for individuals looking to build a rewarding and dynamic career in hospitality management.
This role is for an Assistant Manager at the Front Desk, situated at 3111 Fairview Park Drive in Falls Church, Virginia. This full-time management position is integral to Rooms and Guest Services Operations, offering an hourly pay range of $28.35 to $31.73 with eligibility for bonuses. The Assistant Manager supports the daily operations of multiple departments that contribute to guest satisfaction and overall property excellence, including Housekeeping, Recreation, Laundry, Bell Staff, Associate Your Services (AYS), and Concierge/Guest Services.
As an entry-level management role, the Assistant Manager is responsible for executing and overseeing front desk procedures and the property's cleanliness standards while managing employee performance and schedules to meet business demands. The role involves opening and closing shifts, ensuring compliance with operational checklists, and maintaining equipment and supplies. A critical aspect of the position is proficiency in utilizing room operations reports, understanding night audit procedures, and contributing to budget management by supervising room revenue maximization initiatives and cost controls within departmental expenses.
The Assistant Manager also plays a vital role in fostering positive guest experiences by handling guest feedback, complaints, and recognition programs, thereby upholding the JW Marriott promise of 'Wonderful Hospitality. Always.' This position requires an individual who is proactive in communication, employee engagement, and problem resolution while upholding loss prevention policies and departmental standards. Candidates with a high school diploma or GED coupled with relevant experience in guest services, front desk, or housekeeping are ideal, although a two-year degree in Hospitality or related fields with work experience is also acceptable.
Joining JW Marriott means becoming part of a global team that values diversity and offers opportunities for meaningful career development, training, and recognition in a luxury hospitality environment. The company’s ethos, known as The JW Treatment™, emphasizes associate care as a foundation for exceptional guest service, making this position an attractive opportunity for individuals looking to build a rewarding and dynamic career in hospitality management.
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to use room operations reports and budgeting software
- knowledge of loss prevention policies
- effective scheduling and staff management skills
- strong guest service orientation
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year relevant experience
- strong understanding of room operations and guest services
- effective communication and leadership skills
- ability to use operational reports and budgeting tools
- knowledge of loss prevention policies
- experience in scheduling and supervising staff
- customer service and problem-solving abilities
Job Duties
- Opens and closes Front Desk shifts and housekeeping, ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- understands and complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same-day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management
- participates in management of departmental controllable expenses to achieve or exceed budgeted goals
- understands impact of room operations on overall property financial goals and objectives
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system to support repeat guest recognition
- sets positive example for guest relations
- interacts with guests to obtain feedback on product quality and service, handles guest problems and complaints, seeks assistance from supervisors as needed
- assists in review of comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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