Assistant Manager, Operations | Full-Time | PeoplesBank Arena

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,500.00 - $57,500.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

flexible schedule

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. OVG operates a diverse platform that encompasses venue development and end-to-end capabilities that include venue management, hospitality, and sponsorship sales. The company proudly manages a collection of seven world-class owned venues and works with a roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. As an innovative and forward-thinking company, OVG aims to elevate the live event experience by combining operational excellence with world-class hospitality and entertainment solutions.

The Assistant Operations Manager position at PeoplesBank Arena plays a vital role in maintaining the facility’s day-to-day activities, with a particular focus on custodial operations. The primary responsibility of this role is to ensure that the arena meets or surpasses cleanliness and sanitation standards before, during, and after events, which directly supports overall guest satisfaction and the arena’s reputation. This role requires overseeing both public and back-of-house areas, including restrooms, locker rooms, concourses, and seating areas, and involves supervising cleaning activities and custodial staff.

Beyond custodial oversight, the Assistant Operations Manager also contributes to broader facility operations by assisting with event setups, breakdowns, and ensuring the building is ready for every event held. Collaborating closely with the Operations team, the position supports event conversions and guarantees that the facility remains operationally sound and visually pristine. Reporting directly to the Operations Manager, this position is key in upholding the arena’s presentation and operational efficiency.

This full-time position offers an annual salary range of $47,500 to $57,500 and includes comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings plan with matching contribution, and paid time off covering vacation, sick days, and 11 holidays. The role demands flexibility to work varied hours including overnights, weekends, and holidays, reflecting the dynamic nature of the live event environment.

Working for Oak View Group means joining a team that values diversity and inclusion as drivers of innovation, service improvement, and excellence. The company's commitment to creating inclusive environments that mirror the diverse communities it serves fosters a workplace culture dedicated to equal opportunity and continuous improvement. Oak View Group’s dedication to nondiscrimination ensures that all employees and candidates are treated fairly regardless of veteran status, race, color, religion, sex, national origin, age, disability, genetic information, or other protected characteristics under the law.

Job Requirements

High school diploma or equivalent
Previous experience in operations or facility management preferred
Experience supervising union and part-time custodial staff
Ability to work flexible hours including nights, weekends, and holidays
Strong communication and leadership skills
Knowledge of cleaning chemicals and proper safety procedures
Ability to perform physical tasks as required
Attention to detail and commitment to maintaining high cleanliness standards
Basic computer skills for administrative duties
Understanding of OSHA and workplace safety regulations

Job Qualifications

Previous operations or facility management experience preferred
Experience in an arena, convention center, or public assembly facility is a plus
2-3 years of supervisory or team lead experience preferred
Ability to work flexible hours, including overnights, weekends, and holidays
Strong interpersonal and communication skills, with the ability to lead and motivate staff
Self-motivated with excellent organizational skills and attention to detail
Ability to work in a fast-paced, high-pressure environment
Familiarity with OSHA requirements and workplace safety programs preferred
Proficient in Microsoft Office (Excel, Word, PowerPoint) preferred

Job Duties

Oversee day-to-day custodial operations to ensure the facility meets or exceeds cleanliness and sanitation standards at all times
Plan, coordinate, and supervise pre-event, event-day, and post-event cleaning activities across all public and back-of-house areas, including restrooms, locker rooms, concourses, and seating areas
Ensure timely and efficient post-event cleanups, restoring the building to event-ready condition
Direct light and heavy cleaning tasks, including sweeping, mopping, waste removal, and restroom servicing
Monitor and enforce proper use of cleaning chemicals in accordance with SDS guidelines and ensure staff are utilizing appropriate PPE
Supervise, train, and direct union and part-time custodial staff, including task delegation, coaching, and performance oversight
Conduct routine building inspections to evaluate cleanliness, identify deficiencies, and address maintenance or safety concerns
Support event conversions, including setup and breakdown of arena equipment, ensuring coordination between cleaning and operational needs
Assist in fulfilling event setup requirements and ensuring spaces are properly prepared and maintained throughout events
Support and enforce operational procedures related to cleaning, changeovers, and workplace safety
Assist with administrative duties including scheduling, payroll, and documentation related to staff and operations
Perform other duties as assigned by the Operations Manager