Assistant Manager of Guest Experience

Johnny Rockets is a vibrant and iconic restaurant brand renowned for delivering a classic American dining experience that brings joy and smiles to guests through its delicious menu of burgers, shakes, and fries. Established with the mission of making dining fun and lively, Johnny Rockets celebrates creativity, individuality, and a culture of entertainment within its teams. With locations across the country, Johnny Rockets is trusted by families, friends, and communities as a go-to spot for quality food served with genuine hospitality. The company's emphasis on fostering a dynamic, friendly, and engaging environment for both guests and team members has made it a beloved brand in the quick service and casual dining sectors.

The role of Assistant Manager of Guest Experience at Johnny Rockets is an exciting opportunity tailored for individuals passionate about hospitality, team leadership, and creating memorable moments for guests. As an Assistant Manager, you will report directly to the General Manager and support the operation of a busy restaurant focused on delivering exceptional service and food quality. This non-exempt position offers flexible hours to promote a healthy work-life balance, making it attractive to candidates who value both professional growth and personal time.

In this position, you will play a crucial leadership role by fostering a positive, guest-centered atmosphere and assisting in mentoring the management team and crew. This role requires someone who can effectively support training initiatives, uphold Johnny Rockets' stringent standards on guest service, food quality, safety protocols, cleanliness, and sanitation, and manage critical restaurant activities including opening and closing procedures. As Assistant Manager of Guest Experience, you will be responsible for ensuring every guest feels valued and appreciated as you anticipate their needs and oversee the team’s performance.

Your responsibilities will include empowering team members to deliver outstanding interactions, maintaining seamless communication about restaurant operations, and demonstrating decisive action by proposing alternative solutions when challenges arise. You are expected to help maintain food safety certifications and encourage a culture of continuous improvement. With a focus on enthusiasm and team collaboration, you will actively engage with guests and staff, recognizing excellence and providing coaching when improvement is necessary. This role is ideal for those who thrive in fast-paced, fun environments and who are committed to making a positive impact on both guests’ dining experiences and employee satisfaction.

Joining Johnny Rockets means becoming part of a creative team that values entertainment, quality service, and the joy of making others smile. If you enjoy working in a lively atmosphere where fun meets high standards, and if you have the leadership skills to inspire and support a dedicated crew, the Assistant Manager of Guest Experience position offers an exciting career path with plenty of room for growth and fulfillment.