Assistant Manager of Dining Services

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Employee assistance program

Professional development opportunities

Job Description

Carolina Inn is a distinguished assisted living facility that prioritizes exceptional hospitality alongside quality healthcare services. Founded on the principle of blending a resort-style atmosphere with comprehensive healthcare, Carolina Inn strives to offer residents a comfortable and supportive environment that fosters well-being and quality of life. At Carolina Inn, each employee serves as an ambassador of the company, demonstrating a commitment to compassionate, personalized, and life-changing healthcare. The company is deeply invested in creating a workplace culture where leadership and colleagues inspire one another to excel daily, cultivating teamwork, respect, and dedication to resident care.

The Assistant Manager of Dining Services plays a critical role in ensuring the smooth and efficient operation of the dietary department and dining room at Carolina Inn. This full-time position demands strong leadership skills and a passion for service excellence, as holidays are mandatory and workdays may vary. The Assistant Manager works closely with the Director of Life Enrichment and the Assistant Director of Culinary Services to maintain high food quality and service standards that meet or exceed resident expectations. Daily responsibilities include overseeing front-of-house staff, monitoring food quality through regular meal sampling, and maintaining sanitation and safety regulations. Additionally, the role involves ensuring resident satisfaction by rounding dining rooms, managing inventory and stocking per par lists, and upholding strict compliance with dietary and meal completion protocols.

This role is pivotal in sustaining the ambiance and quality of meals served, fostering a positive dining experience for residents, and promoting the health and safety of all dining operations. The Assistant Manager is responsible for upholding all local health department regulations, maintaining clean and organized dining and food preparation areas, and ensuring a safe work environment through safety training and proper handling of hazardous materials. The position requires a genuine dedication to meeting the unique needs of an aging population, motivating team members, and enhancing resident satisfaction scores consistently. Carolina Inn values candidates who are energetic, friendly, and able to multitask effectively while demonstrating respect for resident rights and confidentiality.

Overall, Carolina Inn offers an opportunity to join a compassionate and vibrant healthcare community dedicated to serving seniors with dignity and high-quality service. The Assistant Manager of Dining Services position promises a rewarding career path within a facility that values integrity, teamwork, and excellence in service delivery.

Job Requirements

Associate degree or two to three years related experience and/or training
or equivalent combination of education and experience
Pre-employment background check and drug testing is required
Must be able to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear regularly
Must be able to lift and/or move up to 50 pounds regularly and sometimes more than 50 pounds
Must utilize proper lifting and body mechanics to prevent personal injury

Job Qualifications

Good knowledge of the policies and procedures of an assisted living facility
Ability to communicate effectively in English, both orally and in writing
Ability to work independently
Ability to prioritize tasks and organize work efficiently
Ability to motivate people and be sensitive to their needs
Ability to develop and maintain good working relationships with customers and staff
Understanding and awareness of the needs of the aging population
Must be energetic and friendly
Must be able to multi-task
Respect for resident rights and confidentiality
Weekends and holidays are required

Job Duties

Manage the front of house (FOH) staff members to ensure daily operations go smoothly
Maintain 90% resident satisfaction survey score and round dining rooms to ensure resident satisfaction
Ensure that each meal is sampled for quality assurance
Work with FOH team to ensure food quality, presentation, and timeliness of meals
Hold FOH team accountable for stocking dining rooms per par list
Responsible for all daily sanitation standards
Hold team accountable for compliance to diet and meal completion checklist
Maintain standards for snack cart
Ensure par levels of all tableware/utensils to eliminate the use of disposables
Hold team accountable for always available all-day menu
Ensure that all dining areas, food preparation, and service areas are clean, neat, and organized
Always adhere to health department rules and regulations
Establish a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs, along with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations
Ensure the quality of operations, including dishware, linens, and food and beverage items
Complying with all client, company, and state food safety requirements
Perform daily operational duties
Perform other duties as required