Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Career development opportunities
Job Description
Pollo Nation is a vibrant and rapidly growing restaurant chain known for its commitment to delivering exceptional dining experiences through quality food, outstanding service, and a welcoming atmosphere. As a leader in the casual dining sector, Pollo Nation prides itself on fostering a culture of teamwork, innovation, and continuous growth. The company emphasizes employee development and provides opportunities for advancement to motivated individuals who demonstrate leadership potential and a passion for restaurant excellence.
The Manager in Training (MIT) position at Pollo Nation is a comprehensive leadership development role designed to equip candidates with the essential skills and hands-on experience needed to excel as future restaurant managers. This full-time position immerses the trainee in the day-to-day operational aspects of running a successful restaurant, including food safety, guest service, labor management, and staff development. Through close collaboration with the Training General Manager, Field Training Manager, and the broader leadership team, the MIT will gain insight into creating and maintaining a high-performance culture that drives operational excellence and customer satisfaction.
Responsibilities of the MIT extend to supervising a team of over 25 employees while ensuring adherence to company policies and regulatory standards. The role demands proactive engagement in coaching team members, fostering accountability, and modeling exemplary behavior in customer service and operational protocols. The successful candidate will lead daily briefings to align the team with established goals and standards and assist in managing critical operational processes such as scheduling, inventory control, payroll, and financial reconciliation.
Furthermore, the MIT supports hiring and onboarding initiatives, promoting a culture of continuous learning and leadership development. Monitoring labor and financial performance metrics to achieve targets in sales, labor costs, and overall profitability is also a key aspect of the role. Maintaining a clean and safe restaurant environment is paramount, with an emphasis on timely incident reporting and compliance with all safety procedures.
The role requires adaptability, sound decision-making under pressure, and a positive attitude toward change within a dynamic work environment. Prior experience in restaurant leadership positions, proficiency with HRIS and other digital tools, strong communication skills, and ServSafe certification are essential qualifications that prepare the candidate to thrive and succeed in this career path.
At Pollo Nation, we are committed to diversity and equal opportunity employment, promoting an inclusive workplace where all employees feel valued and empowered. This is an exciting opportunity for individuals eager to launch their leadership journey in the restaurant industry with a company that values professional growth, operational excellence, and guest satisfaction.
The Manager in Training (MIT) position at Pollo Nation is a comprehensive leadership development role designed to equip candidates with the essential skills and hands-on experience needed to excel as future restaurant managers. This full-time position immerses the trainee in the day-to-day operational aspects of running a successful restaurant, including food safety, guest service, labor management, and staff development. Through close collaboration with the Training General Manager, Field Training Manager, and the broader leadership team, the MIT will gain insight into creating and maintaining a high-performance culture that drives operational excellence and customer satisfaction.
Responsibilities of the MIT extend to supervising a team of over 25 employees while ensuring adherence to company policies and regulatory standards. The role demands proactive engagement in coaching team members, fostering accountability, and modeling exemplary behavior in customer service and operational protocols. The successful candidate will lead daily briefings to align the team with established goals and standards and assist in managing critical operational processes such as scheduling, inventory control, payroll, and financial reconciliation.
Furthermore, the MIT supports hiring and onboarding initiatives, promoting a culture of continuous learning and leadership development. Monitoring labor and financial performance metrics to achieve targets in sales, labor costs, and overall profitability is also a key aspect of the role. Maintaining a clean and safe restaurant environment is paramount, with an emphasis on timely incident reporting and compliance with all safety procedures.
The role requires adaptability, sound decision-making under pressure, and a positive attitude toward change within a dynamic work environment. Prior experience in restaurant leadership positions, proficiency with HRIS and other digital tools, strong communication skills, and ServSafe certification are essential qualifications that prepare the candidate to thrive and succeed in this career path.
At Pollo Nation, we are committed to diversity and equal opportunity employment, promoting an inclusive workplace where all employees feel valued and empowered. This is an exciting opportunity for individuals eager to launch their leadership journey in the restaurant industry with a company that values professional growth, operational excellence, and guest satisfaction.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry, with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems, including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability, team development experience, and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3-5 years of restaurant industry experience
- At least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficient in HRIS platforms and Microsoft Outlook
- Strong verbal and written communication skills
- Demonstrated leadership and team development skills
- Experienced in operational management and customer service excellence
Job Duties
- Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation
- Support a high-performing team culture through ongoing coaching, engagement, and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates
- Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes
- Participate in hiring, onboarding, training, and developing both hourly team members and future leaders
- Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)
- Maintain facility cleanliness and equipment functionality
- report any issues promptly
- Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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