Assistant Manager - Jersey Mike's - $19.05*/HR (32029)

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $19.05

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

competitive salary

Tips

Career development opportunities

flexible scheduling

Job Description

Jersey Mike's is a well-established, family-owned business and a locally owned multiunit franchisee renowned for its community-focused approach and commitment to quality service. Known for leading with compassion, Jersey Mike's dedicates itself to fostering teamwork, success, and professional growth for all team members. As an award-winning restaurant brand, Jersey Mike's combines the warmth and reliability of a family-owned business with the operational excellence of a multiunit franchise. This creates an environment where employees are valued, motivated, and empowered to deliver exceptional customer experiences every day.

The assistant manager role at Jersey Mike's is a vital leadership position that supports the overall success of the restaurant. An assistant manager acts as a coach, mentor, and leader for the team, striving to maintain high standards in food quality, customer service, and operational efficiency. This role requires a dynamic individual who leads by example, demonstrates positive energy, and consistently motivates team members to achieve business goals. With a competitive hourly wage including tips and benefits such as medical, dental insurance, and paid time off, Jersey Mike's offers a rewarding career pathway with opportunities for advancement and personal development.

This role encompasses managing employee performance, overseeing operational activities, and ensuring compliance with health and safety regulations. Assistant managers are expected to respond proactively to customer concerns, monitor business performance, and implement marketing strategies to maximize local sales. They play an active role in hiring, training, and coaching team members, making key employment decisions, and maintaining a positive work environment. With a focus on delivering excellent customer satisfaction and fostering a collaborative team culture, assistant managers at Jersey Mike's contribute significantly to the overall reputation and growth of the restaurant.

In addition to leadership and operational duties, assistant managers must uphold company food safety standards, comply with state and federal regulations, and maintain sanitation protocols to ensure the health and safety of both employees and customers. The position typically requires working a minimum of 47 hours per week, allowing for hands-on management and consistent presence on the restaurant floor. Candidates who thrive in fast-paced environments, exhibit strong problem-solving skills, and demonstrate a dedication to community service will find this role fulfilling and aligned with their career aspirations. The combination of a family-friendly ethos, competitive compensation including tips, and comprehensive benefits makes this opportunity ideal for motivated individuals seeking sustainable growth within the restaurant industry.

Job Requirements

Must be 18 years of age or older
Have a food handler's permit or obtain one within 30 days of starting
High school diploma or equivalent
Service oriented with guests and team members
Good communication skills and ability to interact comfortably with customers
Ability to handle service issues in a professional manner
Basic math skills
Ability to work a minimum of 47 hours per week
Ability to stand for long periods of time
Ability to bend and stoop
Ability to work around heat
Ability to work in close quarters with others
Ability to move throughout the restaurant to perform assigned tasks
Ability to lift up to 50 pounds
Ability to work with various cleaning products

Job Qualifications

High school diploma or equivalent
Experience in a supervisory or leadership role preferred
Strong communication and interpersonal skills
Ability to train, motivate and lead a team
Basic math skills
Service-oriented attitude towards customers and team members
Ability to handle service issues professionally
Ability to take initiative and problem solve
Food handler's permit or ability to obtain within 30 days

Job Duties

Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
Respond positively and quickly to customer concerns and correct problems before they affect customers
Supervise and direct employees customarily and regularly during work hours
Work independently and use own discretion and judgment in executing duties and responsibilities
Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
Evaluate employees performance and hold employees accountable for meeting performance standards
Communicate team goals and expectations to all employees
coach employees toward achieving goals, recognize and reward employees who contribute to goals
Make employment decisions regarding hiring, discipline, advancement, termination, compensation
Develop and execute the business plan for the restaurant
Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
Utilize labor effectively to meet budgets while ensuring high quality of QSC
Execute company-wide marketing programs
Identify and develop local restaurant marketing strategies to maximize sales
Ensure business and personnel practices are conducted according to state and federal laws and consistent with Jersey Mike's policies and procedures
Maintain 100% attendance, working a minimum of 47 hours per week
Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees