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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) plan with matching
Paid Time Off
Travel covered
room and board covered
Job Description
American Cruise Lines is the largest USA flagged cruise line operating in the United States, renowned for its dedication to providing unique and intimate small-ship cruise experiences. With vessels accommodating no more than 200 passengers, the company emphasizes personalized service and a deeply engaging journey that celebrates America's rich history and destinations. Founded on the values of Optimism, Commitment, Patriotism, and Merit, American Cruise Lines has established a culture that prioritizes high-quality service, safety, and guest satisfaction. The company operates a fleet of elegant vessels that explore rivers, coastal waters, and inland waterways throughout the United States, combining modern amenities... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality management
- Minimum 3 years experience in hotel, resort or cruise ship management
- Proficiency in Microsoft Office
- Strong English communication skills
- Willingness to work flexible and extended hours
- Pass US Coast Guard drug screening
- Obtain Transportation Worker Identification Credential (TWIC)
- Physical ability to perform shipboard duties including lifting and navigating stairs
- Ability to live aboard a ship for extended periods
Job Qualifications
- Bachelor's degree in hospitality management or a related field is preferred
- Minimum of 3 years of management experience in a full-service hotel, resort, or cruise ship setting
- Proficiency in Microsoft Office applications
- Strong organizational, verbal, and written communication skills in English
- Management and hospitality experience may be considered in lieu of a degree
- Military experience with relevant management and hospitality experience is welcome
- Willingness and ability to work a flexible schedule, including long hours on a ship for extended periods
- Must pass a US Coast Guard regulated pre-employment drug test
- Obtaining a Transportation Worker Identification Credential (TWIC) is required
- Capability to perform essential job functions with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator as directed by the Hotel Manager
- Assist the Hotel Manager as needed
- Support the Dining Room Manager during meal service
- Perform duties of the Hotel General Manager during their absences
- Prepare for transitions in duties during scheduled time off with the Hotel Manager
- Remain present during all meal services to oversee operations
- Ensure cleanliness of staterooms and public spaces through oversight of the Housekeeping Manager
- Assist with stateroom inspections and preparation for turnover days
- Manage bar operations and inventory of wine and liquor
- Display strong leadership and professionalism at all times
- Be visible and available to guests and crew members
- Ensure compliance with American Cruise Lines' operations manuals and service standards
- Provide constructive feedback to the management team and address performance issues promptly
- Anticipate and respond to the needs of guests and crew efficiently
- Identify and resolve issues immediately, seeking support when necessary
- Assist with meals, cocktail hours, and onboard events as required
- Oversee crew training, scheduling, and maintain uniform standards
- Aid officers in achieving weekly sales goals
- Maintain high cleanliness standards in both passenger and crew areas
- Monitor shipboard financial transactions and staff timecards
- Conduct daily inspections to ensure tasks are completed effectively
- Track maintenance items to ensure timely completion
- Create positive crew experiences to enhance employee retention
- Assist with bartending as needed during service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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