Assistant Manager, Hotel

Louisville, KY, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,400.00 - $57,600.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

Derby City Gaming & Hotel is a premier entertainment and hospitality establishment located in the heart of Greater Louisville. This vibrant destination offers nearly 1,300 of the latest gaming machines, providing a thrilling experience for gaming enthusiasts and casual players alike. Alongside its extensive gaming options, Derby City Gaming & Hotel features a grab-n-go restaurant for quick dining, as well as the upscale Oliver’s Chophouse & Bourbon Bar, famed for its quality cuisine and authentic Kentucky bourbon selection. The property also includes a Kentucky Derby-themed hotel, blending the rich traditions of Louisville’s most famous event with modern comforts and amenities. Guests are further entertained by live music performances, creating a dynamic and enjoyable atmosphere throughout their visit. Recognized as one of the "Best Places to Work in Greater Louisville" by Louisville Business First, Derby City Gaming & Hotel prides itself on fostering a positive working environment that values teamwork, respect, and growth.

The facility is currently seeking an Assistant Manager of the Hotel to join their dedicated team. This role is essential in ensuring that the Front Office operations run smoothly and efficiently, providing attentive and courteous service to all guests from check-in to check-out. The Assistant Manager will play a key role in maximizing room revenue and occupancy by supervising daily front desk activities, motivating staff, and maintaining high standards of guest satisfaction. This position demands a leader who is not only organized and detail-oriented but also personable and effective in communication. The Assistant Manager will be involved in coordinating VIP arrivals, managing room availability, handling special guest requests, and ensuring adherence to Standard Operating Procedures. Additionally, this role will support other hotel departments to maintain seamless operations and promote a productive and enthusiastic work culture.

Candidates with a strong background in hotel Front Office operations, supervisory experience, and a commitment to quality guest service will find this position both challenging and rewarding. The role offers the opportunity to be part of an expansive hotel and gaming operation that values innovation, customer experience, and employee development. With a flexible schedule that includes nights, weekends, and holidays to meet business demands, the Assistant Manager position at Derby City Gaming & Hotel is ideal for individuals looking to advance their careers in hospitality management within a lively and engaging environment.

Job Requirements

High school diploma or equivalent
Minimum 5 years Front Office experience
Minimum 3 years supervisory experience
Ability to communicate effectively with management
Ability to handle stress and maintain composure
Strong problem-solving skills
Effective interpersonal skills requiring patience, tact, and diplomacy
Detail oriented
Proper telephone etiquette
Ability to multi-task and meet deadlines
Basic computer skills including Microsoft Office
Ability to work flexible schedule including nights, holidays, and weekends

Job Qualifications

High school diploma or equivalent
Minimum 3 years of a lead role or supervisory experience
Minimum 5 years Front Office experience in a hotel
Professional appearance and demeanor
Ability to communicate effectively with all levels of management
Ability to handle stress and pressure while maintaining composure
Ability to resolve problems effectively and in a positive manner
Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
Detail oriented with strong organizational skills
Proper telephone etiquette
Basic computer skills including Microsoft Office, Word, and Excel
Ability to read, write, and speak English to prepare complex reports

Job Duties

Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
Complete the checklist as designed to expedite check-ins for guests including VIP guests, arranging amenities, blocking rooms, running daily reports, and maintaining the logbook
Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
Assist in motivating, supervising, coaching, developing, empowering, and disciplining the Front Office Agents
Respond to guests' special requests, needs, problems, issues and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Ensure Standard Operation Procedures are being followed by Front Office staff
Establish a positive and effective working relationship with all departments in the hotel