Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $57,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional development opportunities
supportive work environment
Job Description
Palms Casino Resort is a premier entertainment, gaming, and hospitality destination known for its vibrant atmosphere, luxury amenities, and commitment to exceptional guest experiences. Located in Las Vegas, this well-established resort offers a diverse range of services, including dining, gaming, entertainment, and accommodations, attracting visitors from around the world. The resort prides itself on delivering outstanding hospitality through its dedicated team, fostering an inclusive work environment that supports employee growth and well-being. As a major player in the hospitality and casino industry, Palms Casino Resort is committed to maintaining high standards of service while promoting a positive workplace culture for... Show More
Job Requirements
- High school diploma or equivalent
- at least 5 years of experience in hotel and or front desk operations
- at least 2 years of supervisory experience
- excellent organizational skills
- excellent people skills with ability to lead and motivate a team
- ability to effectively communicate with managers, departments, and the public in written and verbal form
- ability to support and delegate duties
- ability to make decisions in a logical and timely manner
- able to work evening, weekends, and holiday shifts
Job Qualifications
- Experience in hotel or front desk operations
- supervisory experience in a hospitality environment
- strong organizational abilities
- proven leadership and team motivation skills
- excellent verbal and written communication skills
- ability to manage multiple priorities and delegate tasks
- knowledge of hotel front desk procedures and guest service standards
- proficiency in relevant software and office equipment
Job Duties
- Responsible for daily operations of hotel front desk including check in and check out procedures
- communicate effectively with team members to promote a warm and welcoming work environment
- provide superior service to guests and residences
- maintain communication between front desk and all hotel operations departments including maintenance, housekeeping, and front services
- participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk staff
- monitor and evaluate team members to ensure productivity and adherence to policies
- maintain room rack and availability to ensure maximum occupancy and room revenue
- assist hotel manager with budgeting and forecasting focused on occupancy and revenue
- maintain supply stock ordering
- maintain records of team member adherence to policies and disciplinary actions
- perform other duties and projects as requested
Job Location
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