Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,869.11 - $80,872.53
Benefits
Equal employment opportunity
supportive work environment
Opportunities for growth and development
competitive compensation
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Palms Casino Resort is a premier hospitality and entertainment destination known for its vibrant atmosphere, luxury accommodations, and exceptional guest services. Strategically located, the resort combines world-class gaming with upscale dining, entertainment, and relaxation facilities, creating a dynamic experience for both visitors and locals. As a key player in the casino resort industry, Palms Casino Resort values diversity, inclusion, and the growth of its employees, making it a sought-after employer in the hospitality field. The organization is committed to fostering a supportive work environment where team members can thrive and contribute to the overall success of the resort.
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Job Requirements
- Must have at least 5 years of experience in hotel and/or front desk operations with at least 2 years of supervisory experience
- Must have excellent organizational skills
- Must possess excellent people skills with the ability to lead and motivate a team
- Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form
- High school diploma or equivalent
- Ability to support and delegate duties
- Ability to make decisions in a logical and timely manner
Job Qualifications
- Must have at least 5 years of experience in hotel and/or front desk operations with at least 2 years of supervisory experience
- Must have excellent organizational skills
- Must possess excellent people skills with the ability to lead and motivate a team
- Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form
- High school diploma or equivalent
- Ability to support and delegate duties
- Ability to make decisions in a logical and timely manner
Job Duties
- Responsible for daily operations of hotel front desk, including implementation and execution of check in and check out procedures
- Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale
- Provide superior service to guests and residences
- Maintain and integrate effective communication between front desk and all hotel operations departments, including internal maintenance, housekeeping, and front services
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
- Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards
- Maintain room rack and availability while ensuring maximum occupancy and room revenue
- Assist the hotel manager with budgeting and forecasting with focus on long term occupancy and revenue generation
- Maintain supply stock ordering
- Maintain proper records regarding team members' adherence to policies and procedures and required counseling and disciplinary actions
- Perform other duties and projects as requested
Job Location
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