Assistant Manager - Hospitality - #930

Sheetz is a renowned convenience store and coffee chain operating across various states in the US, famous for its commitment to quality customer service and diverse product offerings. Established over several decades, Sheetz has grown into a leading brand that focuses on creating a welcoming, friendly environment for every customer, whom they affectionately call 'Freakz.' The company prides itself on its culture of inclusivity, respect, and growth opportunities for employees, demonstrated through excellent benefits and a supportive workplace environment. Sheetz is not only a retail space but also a community hub where customers enjoy high-quality food, beverages, and exceptional service. The company is also known for its proactive employee incentives such as quarterly bonuses, full medical, dental and vision coverage, 401k matching, and extensive professional development programs.

This opportunity is for the role of Assistant Manager of Hospitality, a vital leadership position within Sheetz stores. As an Assistant Manager, you will be entrusted with maintaining and enhancing the customer experience by ensuring that the company’s hospitality and total customer focus standards are consistently met. You will work closely behind the scenes to supervise operations that affect inventory management, product preparation, promotional activities, production, customer service, and sales performance. This role is essential for ensuring that customers receive the best possible service every time they shop, embodying Sheetz’s commitment to hospitality.

The Assistant Manager will have significant responsibility in supporting the Store Manager, including stepping in during their absence to oversee daily operations. This role involves leadership tasks such as recruitment, training, and managing team performance to maintain a motivated and efficient staff. You will address customer inquiries and resolve complaints to uphold the company’s reputation. Moreover, this role requires monitoring compliance with company policies, reviewing customer feedback through multiple channels, and ensuring cleanliness and facility maintenance for an inviting atmosphere. The position also involves inventory management, including proper placement and pricing of merchandise, as well as profit-related duties such as overseeing shrink indicators, lottery sales, stock audits, and waste management.

Sheetz offers an attractive compensation package that includes an additional $1.50 per hour for overnight shifts between 10 PM and 6 AM. The benefits package is comprehensive, featuring 100% paid parental leave, ample paid time off, employee stock ownership, and tuition reimbursement to support your continuous growth and development. Working at Sheetz means being part of a dynamic and supportive community where your efforts directly contribute to making the shopping experience memorable and enjoyable for everyone. If you are a motivated leader who thrives in a customer-focused environment, this Assistant Manager of Hospitality role is an excellent step in advancing your career with a reputable and growing company.