Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.50
Work Schedule
Night Shifts
Benefits
quarterly bonuses
Paid Time Off
Paid parental leave
401K Matching
employee stock ownership
Tuition Reimbursement
Medical Coverage
dental coverage
vision coverage
snack discounts
Job Description
Sheetz is a renowned convenience store chain known for its commitment to delivering an exceptional shopping experience. As a customer-focused and innovative company, Sheetz operates numerous stores that combine convenience with quality service, making it a popular choice among consumers. The company prides itself on fostering a culture of total customer focus and hospitality, ensuring every visitor feels valued and enjoys a seamless shopping experience. Sheetz emphasizes not only high-quality product offerings but also top-tier customer interactions, truly setting it apart in the convenience retail sector. Employees at Sheetz are encouraged to grow professionally, with opportunities for advancement, comprehensive training, and development programs that cultivate leadership and operational excellence.
The Assistant Manager of Hospitality role at Sheetz is a pivotal leadership position designed to reinforce the company’s promise of total customer focus. This role involves overseeing and ensuring that all hospitality standards and customer service procedures are strictly followed in every area of the store. From inventory management and promotion to service delivery and sales, the Assistant Manager supports store operations to make sure customers receive the best experience possible. This position is ideal for individuals who are passionate about leadership and customer service and seek to make a tangible difference in how customers perceive their shopping journey.
Responsibilities extend beyond customer interaction to include managing staff recruitment, training, performance, and scheduling. The Assistant Manager acts as a backup to the Store Manager, stepping in during their absence to ensure smooth, day-to-day store operations. This challenging yet rewarding role offers a chance to lead a dynamic team, solve problems proactively, handle customer concerns, and maintain store compliance with Sheetz policies. Additional compensation includes a $1.50 per hour premium for overnight shifts from 10pm to 6am, underscoring the company’s commitment to recognizing the efforts of its team members who work outside regular hours.
One of the standout features of working at Sheetz is the comprehensive benefits package. Employees enjoy quarterly performance-based bonuses, paid time off, 100% paid parental leave, and matching 401(k) plans. The company also offers stock ownership options, tuition reimbursement, and opportunities for limitless professional growth. Medical, dental, and vision coverage are fully provided, alongside discounts on snacks and other store products. This holistic approach to employee well-being and development makes Sheetz not only a leader in customer service but also an employer of choice for those seeking stable, rewarding careers in retail management.
The Assistant Manager of Hospitality role at Sheetz is a pivotal leadership position designed to reinforce the company’s promise of total customer focus. This role involves overseeing and ensuring that all hospitality standards and customer service procedures are strictly followed in every area of the store. From inventory management and promotion to service delivery and sales, the Assistant Manager supports store operations to make sure customers receive the best experience possible. This position is ideal for individuals who are passionate about leadership and customer service and seek to make a tangible difference in how customers perceive their shopping journey.
Responsibilities extend beyond customer interaction to include managing staff recruitment, training, performance, and scheduling. The Assistant Manager acts as a backup to the Store Manager, stepping in during their absence to ensure smooth, day-to-day store operations. This challenging yet rewarding role offers a chance to lead a dynamic team, solve problems proactively, handle customer concerns, and maintain store compliance with Sheetz policies. Additional compensation includes a $1.50 per hour premium for overnight shifts from 10pm to 6am, underscoring the company’s commitment to recognizing the efforts of its team members who work outside regular hours.
One of the standout features of working at Sheetz is the comprehensive benefits package. Employees enjoy quarterly performance-based bonuses, paid time off, 100% paid parental leave, and matching 401(k) plans. The company also offers stock ownership options, tuition reimbursement, and opportunities for limitless professional growth. Medical, dental, and vision coverage are fully provided, alongside discounts on snacks and other store products. This holistic approach to employee well-being and development makes Sheetz not only a leader in customer service but also an employer of choice for those seeking stable, rewarding careers in retail management.
Job Requirements
- High School Diploma or GED
- Two-year degree in a business related field preferred
- One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred
- ServeSafe certification
- Ability to work overnight shifts when required
- Strong leadership and customer service skills
- Capacity to follow company policies and procedures
- Effective communication skills
Job Qualifications
- High School Diploma or GED required
- Two-year degree in a business related field preferred
- Successful completion of certification testing as needed
- One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred
- ServeSafe certification
- Any other legally required certification
Job Duties
- Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
- Have a say in who works, and when
- Handle customer questions, complaints and concerns
- Keep an eye on work fam compliance with Sheetz policies, procedures and programs
- Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
- Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
- Check in on end-of-day tasks to make sure they aren’t skipped
- Keep the shelves packed via proper placement, pricing and re-filling of merchandise
- Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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