
Job Overview
Compensation
Hourly
Exact $23.50
Benefits
Quarterly employee bonuses
Paid Time Off
Paid parental leave
401K Matching
employee stock ownership
Professional Development
Tuition Reimbursement
Medical insurance
Vision Insurance
Dental Insurance
snack discounts
Job Description
Sheetz is a well-established convenience store chain known for its commitment to exceptional customer service and a vibrant company culture. With numerous locations across several states, Sheetz provides a welcoming environment for customers and employees alike. The company prides itself on creating a positive retail experience through quality products, convenience, and outstanding hospitality. As a growing leader in the convenience retail industry, Sheetz offers a dynamic workplace where employees can thrive professionally and personally.
This is an excellent opportunity to join Sheetz as an Assistant Manager of Hospitality. In this leadership role, you will play a critical role behind the scenes to uphold Sheetz's promise of delivering total customer focus. Your primary responsibility will be to ensure that every customer’s shopping experience meets or exceeds high standards at every store. This role demands a strong commitment to customer service through the oversight of key operational areas such as inventory, preparation, promotion, production, service, and sales.
As an Assistant Manager, you will also act as a key leader in day-to-day store operations, especially stepping up in the absence of the Store Manager. This includes managing a supportive and productive work environment for the store team, handling customer inquiries and concerns efficiently, and maintaining rigorous compliance with company policies and standards. The position involves overseeing critical aspects like merchandise placement, pricing, inventory replenishment, and profit-related processes including loss prevention and audits.
Sheetz supports its employees not only with competitive pay—offering an additional $1.50 per hour for overnight shifts between 10pm and 6am—but also impressive benefits. Employees receive quarterly performance-based bonuses, ample paid time off, full parental leave coverage, a 401k with company matching, and employee stock ownership options. Professional development is encouraged through limitless learning opportunities, tuition reimbursement, and comprehensive medical, dental, and vision insurance. The company also provides special perks such as snack discounts, making Sheetz a rewarding place to build your career.
The ideal candidate is motivated by customer satisfaction and has a passion for leadership and operational excellence. If you thrive in a fast-paced retail environment and possess a hands-on approach to managing and motivating teams, this role offers substantial growth and learning prospects. Join Sheetz and be part of a company that values every team member's contribution to creating the best possible shopping experience for its loyal customers.
This is an excellent opportunity to join Sheetz as an Assistant Manager of Hospitality. In this leadership role, you will play a critical role behind the scenes to uphold Sheetz's promise of delivering total customer focus. Your primary responsibility will be to ensure that every customer’s shopping experience meets or exceeds high standards at every store. This role demands a strong commitment to customer service through the oversight of key operational areas such as inventory, preparation, promotion, production, service, and sales.
As an Assistant Manager, you will also act as a key leader in day-to-day store operations, especially stepping up in the absence of the Store Manager. This includes managing a supportive and productive work environment for the store team, handling customer inquiries and concerns efficiently, and maintaining rigorous compliance with company policies and standards. The position involves overseeing critical aspects like merchandise placement, pricing, inventory replenishment, and profit-related processes including loss prevention and audits.
Sheetz supports its employees not only with competitive pay—offering an additional $1.50 per hour for overnight shifts between 10pm and 6am—but also impressive benefits. Employees receive quarterly performance-based bonuses, ample paid time off, full parental leave coverage, a 401k with company matching, and employee stock ownership options. Professional development is encouraged through limitless learning opportunities, tuition reimbursement, and comprehensive medical, dental, and vision insurance. The company also provides special perks such as snack discounts, making Sheetz a rewarding place to build your career.
The ideal candidate is motivated by customer satisfaction and has a passion for leadership and operational excellence. If you thrive in a fast-paced retail environment and possess a hands-on approach to managing and motivating teams, this role offers substantial growth and learning prospects. Join Sheetz and be part of a company that values every team member's contribution to creating the best possible shopping experience for its loyal customers.
Job Requirements
- High school diploma or GED required
- Two-year degree in a business related field preferred
- One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred
- ServeSafe certification
- Any other legally required certification
Job Qualifications
- High school diploma or GED required
- Two-year degree in a business related field preferred
- Successful completion of certification testing as needed
- One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred
- ServeSafe certification
- Any other legally required certification
Job Duties
- Back up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
- Have a say in who works, and when
- Handle customer questions, complaints and concerns
- Keep an eye on work fam compliance with Sheetz policies, procedures and programs
- Follow up with responses from customer service shops, QA audits, secret shops and SMG surveys
- Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are always being met
- Check in on end of day tasks to make sure they aren't skipped
- Keep the shelves packed via proper placement, pricing and refilling of merchandise
- Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
Job Criteria
Experience
No experience required
Job Location
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