Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Pollo Nation is a vibrant and dynamic restaurant chain known for its commitment to delivering high-quality food and exceptional guest experiences. As a company, Pollo Nation prides itself on fostering a culture of inclusivity, teamwork, and continuous growth. The brand is dedicated to providing a welcoming environment for both guests and employees alike, ensuring satisfaction through consistent service excellence and a passion for culinary innovation. With locations across various regions, Pollo Nation continues to grow and seek energetic, motivated individuals who share this vision to join their team. Working at Pollo Nation means being part of a community that values diversity, supports career advancement, and embraces the spirit of celebration with every meal served.
The Manager in Training (MIT) position at Pollo Nation is a unique opportunity designed for individuals aspiring to step into leadership roles within the restaurant industry. This full-time role offers comprehensive, hands-on experience in all facets of restaurant operations. The MIT position is structured to develop future leaders by immersing them in daily management tasks such as overseeing food safety protocols, guest service standards, labor management, and team development. Working closely alongside the Training General Manager, Field Training Manager, and the leadership team, the MIT will gain valuable insights and practical experience in managing a robust team of more than 25 employees.
Throughout the training journey, the MIT will learn to cultivate a high-performance culture that emphasizes operational excellence, safety, and guest satisfaction. This role demands a proactive individual who can adapt quickly in a fast-paced environment, make sound decisions under pressure, and lead by example. The MIT will participate in critical business operations including scheduling, inventory control, payroll, hiring and onboarding processes, and financial performance monitoring. Emphasis is placed on developing strong communication and leadership skills through coaching hourly team members and managers alike.
At Pollo Nation, the MIT is more than just a trainee; it is a key contributor to the restaurant's success. The position requires a passion for guest service, dedication to maintaining a clean and safe dining environment, and the ability to foster teamwork and accountability. Candidates will be equipped with all the tools and knowledge necessary to transition into management roles successfully. This role offers a competitive salary and valuable experience that serves as a launching pad for a rewarding career in restaurant management. Joining Pollo Nation means becoming a part of a growing family that celebrates achievements and promotes from within, offering plentiful opportunities for professional growth and personal development.
The Manager in Training (MIT) position at Pollo Nation is a unique opportunity designed for individuals aspiring to step into leadership roles within the restaurant industry. This full-time role offers comprehensive, hands-on experience in all facets of restaurant operations. The MIT position is structured to develop future leaders by immersing them in daily management tasks such as overseeing food safety protocols, guest service standards, labor management, and team development. Working closely alongside the Training General Manager, Field Training Manager, and the leadership team, the MIT will gain valuable insights and practical experience in managing a robust team of more than 25 employees.
Throughout the training journey, the MIT will learn to cultivate a high-performance culture that emphasizes operational excellence, safety, and guest satisfaction. This role demands a proactive individual who can adapt quickly in a fast-paced environment, make sound decisions under pressure, and lead by example. The MIT will participate in critical business operations including scheduling, inventory control, payroll, hiring and onboarding processes, and financial performance monitoring. Emphasis is placed on developing strong communication and leadership skills through coaching hourly team members and managers alike.
At Pollo Nation, the MIT is more than just a trainee; it is a key contributor to the restaurant's success. The position requires a passion for guest service, dedication to maintaining a clean and safe dining environment, and the ability to foster teamwork and accountability. Candidates will be equipped with all the tools and knowledge necessary to transition into management roles successfully. This role offers a competitive salary and valuable experience that serves as a launching pad for a rewarding career in restaurant management. Joining Pollo Nation means becoming a part of a growing family that celebrates achievements and promotes from within, offering plentiful opportunities for professional growth and personal development.
Job Requirements
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
- Monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- Maintain facility cleanliness and equipment functionality report any issues promptly
- Ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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