Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
free meal on shift
Team Member Recognition Program
growth opportunities
Eligible for bonuses twice a year after 1 year of employment and completing certification
Job Description
Zaxby's is a prominent fast-casual restaurant chain known for delivering flavorful chicken dishes and an inviting atmosphere where guests can enjoy quality food with friends and family. Founded with a focus on Southern hospitality and authentic recipes, Zaxby's has grown into a beloved brand recognized for its memorable dining experience and exceptional customer service. The company prides itself not only on delicious food but also on creating a fun and engaging environment for its customers. Operating hundreds of locations across the United States, Zaxby's emphasizes community involvement and values its employees as key contributors to its success.
As a fast-growing restaurant chain, Zaxby's offers exciting career opportunities for individuals who are passionate about hospitality and leadership. This particular job opening is for the role of Assistant Manager, a crucial position that supports the daily operations of the restaurant and helps ensure high standards of service, quality, and efficiency are upheld. The employment type is full-time with a competitive wage of $16 to $17 per hour, making it an attractive opportunity for those seeking steady work with clear pathways to advancement.
The Assistant Manager at Zaxby's plays a vital role in shaping guest experiences by leading and managing the team effectively. Responsibilities include supervising team members, overseeing training programs, handling scheduling within compliance requirements, and maintaining operational standards. Assistant Managers are expected to foster a positive work environment through leadership, coaching, and recognition, which contributes to high team morale and exceptional customer service. They also play a key part in enforcing safety guidelines, managing complaints or concerns promptly, and ensuring adherence to company policies and governmental regulations.
To support its staff, Zaxby's offers a range of appealing benefits including free meals during shifts, a team member recognition program, opportunities for professional growth, and eligibility for bonuses twice a year after one year of employment paired with certification completion. These benefits reinforce Zaxby's commitment to employee satisfaction and development. The Assistant Manager Development Plan, along with food safety and manager certifications, prepares individuals for success in this leadership role. In addition to operational duties, Assistant Managers contribute to maintaining comprehensive and accurate records, promoting a culture of accountability and excellence.
This position is ideal for motivated leaders who enjoy working in dynamic environments and are eager to contribute to a team-focused culture. Aspiring Assistant Managers will find ample opportunity to enhance their skills and advance their careers within the company. Embracing flexibility and demonstrating a proactive attitude are important traits for success in this role, as assistant managers are often called upon to adapt to changing demands and ensure smooth restaurant operations. Overall, Zaxby's offers a rewarding work environment where employees can grow their careers while making a positive impact on guests and team members alike.
As a fast-growing restaurant chain, Zaxby's offers exciting career opportunities for individuals who are passionate about hospitality and leadership. This particular job opening is for the role of Assistant Manager, a crucial position that supports the daily operations of the restaurant and helps ensure high standards of service, quality, and efficiency are upheld. The employment type is full-time with a competitive wage of $16 to $17 per hour, making it an attractive opportunity for those seeking steady work with clear pathways to advancement.
The Assistant Manager at Zaxby's plays a vital role in shaping guest experiences by leading and managing the team effectively. Responsibilities include supervising team members, overseeing training programs, handling scheduling within compliance requirements, and maintaining operational standards. Assistant Managers are expected to foster a positive work environment through leadership, coaching, and recognition, which contributes to high team morale and exceptional customer service. They also play a key part in enforcing safety guidelines, managing complaints or concerns promptly, and ensuring adherence to company policies and governmental regulations.
To support its staff, Zaxby's offers a range of appealing benefits including free meals during shifts, a team member recognition program, opportunities for professional growth, and eligibility for bonuses twice a year after one year of employment paired with certification completion. These benefits reinforce Zaxby's commitment to employee satisfaction and development. The Assistant Manager Development Plan, along with food safety and manager certifications, prepares individuals for success in this leadership role. In addition to operational duties, Assistant Managers contribute to maintaining comprehensive and accurate records, promoting a culture of accountability and excellence.
This position is ideal for motivated leaders who enjoy working in dynamic environments and are eager to contribute to a team-focused culture. Aspiring Assistant Managers will find ample opportunity to enhance their skills and advance their careers within the company. Embracing flexibility and demonstrating a proactive attitude are important traits for success in this role, as assistant managers are often called upon to adapt to changing demands and ensure smooth restaurant operations. Overall, Zaxby's offers a rewarding work environment where employees can grow their careers while making a positive impact on guests and team members alike.
Job Requirements
- High school diploma or equivalent
- prior restaurant management experience preferred
- ability to work flexible hours including evenings and weekends
- strong leadership and communication skills
- knowledge of food safety standards
- ability to manage and train a team
- basic computer skills
- commitment to maintaining a positive work environment
- ability to handle guest concerns professionally
Job Qualifications
- Proven leadership experience in a fast-paced environment
- certification in food safety and manager development
- excellent interpersonal and organizational skills
- ability to manage scheduling and labor costs
- strong problem-solving skills
- experience in coaching and mentoring team members
Job Duties
- Complete all training requirements including Zaxby's Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
- enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- ensure team members receive proper training including ongoing coaching and development
- create an effective work schedule following company standards and local laws
- plan and delegate shift assignments including communicating expectations and adjusting as needed
- supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- ensure service, product quality, and cleanliness standards are consistently upheld
- communicate performance concerns to your General Manager
- assist with performance reviews and mentor and develop team members
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
- ensure processes, policies, and procedures are properly followed throughout daily operations
- maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your General Manager and District Manager
- escalate other concerns to your supervisor when appropriate
- all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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