Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
The Pollo Nation is a vibrant and growing restaurant chain known for its commitment to delivering high-quality, flavorful grilled chicken and exceptional guest experiences. With a strong presence in the fast-casual dining sector, the company focuses on combining authentic recipes, fresh ingredients, and a welcoming atmosphere to create memorable dining moments for its customers. Pollo Nation prides itself on fostering a culture of inclusion, diversity, and continuous growth for all team members. The company actively supports career development and leadership opportunities within its ranks, emphasizing the importance of operational excellence, team engagement, and customer satisfaction.
The Manager in Training (MIT) position at Pollo Nation is a carefully crafted role designed to groom promising individuals for future leadership roles within the company. This position offers comprehensive, hands-on experience across all facets of restaurant operations. As an MIT, you will be trained alongside seasoned professionals, including the Training General Manager and Field Training Manager, to build your skills and knowledge in critical areas such as food safety, guest service, labor management, team development, and financial performance. This role involves leading a restaurant team of 25 or more employees, ensuring operational standards are met, and fostering a productive and positive work environment.
An MIT will play a crucial role in supporting daily operations by overseeing food quality, safety protocols, cleanliness, and service presentation. You will develop your leadership skills through ongoing coaching, team engagement, and accountability practices that promote a high-performance culture. Additionally, you will gain experience managing scheduling, inventory, payroll, and financial reconciliation while participating in recruitment, onboarding, and training initiatives aimed at building a strong workforce. This dynamic role requires adaptability, decisiveness, and a commitment to maintaining a safe and inclusive workplace.
By joining Pollo Nation as a Manager in Training, you will embark on a rewarding career path with ample opportunities for growth and advancement. Whether you aspire to become a General Manager or take on other leadership roles within the organization, this role provides the foundational experience and mentorship necessary to succeed. Pollo Nation values team members who exhibit passion, accountability, and a customer-centric mindset, and the MIT role is pivotal in shaping operational strategies and elevating the overall guest experience. This position offers a competitive compensation package and an engaging work environment where you can grow professionally while contributing to the success of a beloved restaurant brand.
The Manager in Training (MIT) position at Pollo Nation is a carefully crafted role designed to groom promising individuals for future leadership roles within the company. This position offers comprehensive, hands-on experience across all facets of restaurant operations. As an MIT, you will be trained alongside seasoned professionals, including the Training General Manager and Field Training Manager, to build your skills and knowledge in critical areas such as food safety, guest service, labor management, team development, and financial performance. This role involves leading a restaurant team of 25 or more employees, ensuring operational standards are met, and fostering a productive and positive work environment.
An MIT will play a crucial role in supporting daily operations by overseeing food quality, safety protocols, cleanliness, and service presentation. You will develop your leadership skills through ongoing coaching, team engagement, and accountability practices that promote a high-performance culture. Additionally, you will gain experience managing scheduling, inventory, payroll, and financial reconciliation while participating in recruitment, onboarding, and training initiatives aimed at building a strong workforce. This dynamic role requires adaptability, decisiveness, and a commitment to maintaining a safe and inclusive workplace.
By joining Pollo Nation as a Manager in Training, you will embark on a rewarding career path with ample opportunities for growth and advancement. Whether you aspire to become a General Manager or take on other leadership roles within the organization, this role provides the foundational experience and mentorship necessary to succeed. Pollo Nation values team members who exhibit passion, accountability, and a customer-centric mindset, and the MIT role is pivotal in shaping operational strategies and elevating the overall guest experience. This position offers a competitive compensation package and an engaging work environment where you can grow professionally while contributing to the success of a beloved restaurant brand.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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