Assistant Manager, Guest Experience | Woodburn Premium Outlet

lululemon is an innovative performance apparel company renowned for its dedication to yoga, running, training, and a variety of other athletic pursuits. Established as a leader in the industry, lululemon sets the bar with its focus on technical fabrics and functional designs that enhance athletic performance. The company is deeply committed to creating transformational products and experiences that help people move, grow, connect, and achieve holistic wellness. Its success is driven by an innovative product line, emphasis on customer-centric stores, strong commitment to its employees, and the meaningful connections it fosters within every community it serves. lululemon is devoted to positive change, promoting an equitable and inclusive workplace that supports the growth and well-being of its diverse workforce.

The Assistant Manager, Guest Experience at lululemon plays a critical role as part of the store leadership team. This position centers on ensuring the highest quality experiences for both team members and guests within the store. Assistant Managers provide leadership from the floor, building, managing, and developing the team to sustain a culture where individuals feel a genuine sense of belonging and ample opportunities for personal and professional advancement. They champion an environment aligned with company values, overseeing guest experience excellence and operations performance.

In this role, the Assistant Manager, Guest Experience fosters an inclusive and respectful environment, celebrating diversity while creating a supportive, enjoyable workplace. They are instrumental in engaging team members by connecting their contributions to the store's wider success and the overall lululemon mission. The Assistant Manager supports the Store Manager in recruiting, building, and developing a high-performing team with diverse skill sets and backgrounds. This includes coaching, mentoring, performance management, and addressing employee concerns fairly and effectively.

A core responsibility of this role is leading the guest experience on the retail floor. Assistant Managers assess guest interactions, provide feedback to team members to bridge knowledge gaps, and ensure seamless retail operations and floor coverage. They promptly resolve guest issues, turning feedback into positive experiences. Operationally, they collaborate with the management team to analyze business metrics such as profit and loss, contributing to strategic planning, sales forecasting, and hiring strategies.

The Assistant Manager also oversees product presentation and visual merchandising standards, including tasks such as product restocking, recovery, and minor visual adjustments. They perform store opening and closing procedures, promote safety adherence, and comply with company policies and legal regulations. This leadership role manages allocated budgets and labor hours to optimize store performance.

lululemon offers competitive compensation ranging from $27.31 to $36.95 per hour with eligibility for a 25% target bonus. Beyond financial rewards, the company prioritizes employee development and well-being by delivering comprehensive benefits such as extended health and dental coverage, mental health support, paid time off, savings and retirement plan matching, generous employee discounts, fitness and yoga classes, and extensive professional growth programs. This inclusive culture and support system make lululemon a premier choice for professionals seeking a dynamic and fulfilling career in retail leadership.