Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences and fostering an award-winning workplace culture. Since its founding, Hilton has welcomed more than 3 billion guests worldwide, staying true to its vision of filling the earth with the light and warmth of hospitality. Hilton operates a suite of world-class hotel brands that set new standards in travel and accommodation, making every stay memorable for both business and leisure travelers. As a company, Hilton is committed not only to guest satisfaction but also to the growth and well-being of its team members, making it a top workplace recognized repeatedly by Great Place to Work and Fortune for excellence in employee experience and company culture.
The role of Assistant Front Office Manager at Hilton is integral to the daily success of front office operations within their hotels. This position is more than just supervisory; it is about spreading hospitality, embracing Hilton's core values, and creating a welcoming environment that ensures every guest's stay is pleasant and memorable. The Assistant Front Office Manager supports and oversees critical front office functions, including guest registration, maintaining room inventory, and ensuring operations align with company policies and standards. A core aspect of this role involves monitoring and elevating service levels by responding promptly to guest concerns and implementing improvements to exceed guest expectations. Additionally, the Assistant Front Office Manager plays a vital role in supporting revenue growth initiatives by assisting in the execution of up-selling techniques and promoting hotel services to enhance occupancy and profitability.
This position demands leadership and collaborative skills as the Assistant Front Office Manager inspires, coaches, and develops front office staff, fostering a positive and productive work atmosphere. Regular training and knowledge sharing about hotel offerings and local attractions also fall under this role, equipping the team to deliver informed and engaging service. Handling VIP guests is another crucial responsibility, ensuring their experience is seamless and exceptional from check-in to check-out. Hilton values attributes such as integrity, teamwork, ownership, leadership, and a sense of urgency, which are integral to thriving in this role.
By joining Hilton as an Assistant Front Office Manager, candidates will become part of a dynamic and supportive workplace that invests in career growth and personal development. Whether new to the industry or an experienced professional, this role provides opportunities for advancement within a globally successful hospitality brand. Hilton invites interested candidates to embark on a career journey where they can contribute to creating magical stays for guests while evolving their own professional path within a respected and celebrated company.
The role of Assistant Front Office Manager at Hilton is integral to the daily success of front office operations within their hotels. This position is more than just supervisory; it is about spreading hospitality, embracing Hilton's core values, and creating a welcoming environment that ensures every guest's stay is pleasant and memorable. The Assistant Front Office Manager supports and oversees critical front office functions, including guest registration, maintaining room inventory, and ensuring operations align with company policies and standards. A core aspect of this role involves monitoring and elevating service levels by responding promptly to guest concerns and implementing improvements to exceed guest expectations. Additionally, the Assistant Front Office Manager plays a vital role in supporting revenue growth initiatives by assisting in the execution of up-selling techniques and promoting hotel services to enhance occupancy and profitability.
This position demands leadership and collaborative skills as the Assistant Front Office Manager inspires, coaches, and develops front office staff, fostering a positive and productive work atmosphere. Regular training and knowledge sharing about hotel offerings and local attractions also fall under this role, equipping the team to deliver informed and engaging service. Handling VIP guests is another crucial responsibility, ensuring their experience is seamless and exceptional from check-in to check-out. Hilton values attributes such as integrity, teamwork, ownership, leadership, and a sense of urgency, which are integral to thriving in this role.
By joining Hilton as an Assistant Front Office Manager, candidates will become part of a dynamic and supportive workplace that invests in career growth and personal development. Whether new to the industry or an experienced professional, this role provides opportunities for advancement within a globally successful hospitality brand. Hilton invites interested candidates to embark on a career journey where they can contribute to creating magical stays for guests while evolving their own professional path within a respected and celebrated company.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in front office or hospitality management
- Strong leadership skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours, including weekends and holidays
- Proficient with hotel management and reservation systems
- Commitment to delivering exceptional guest service
Job Qualifications
- High school diploma or equivalent
- Previous experience in front office or hospitality management preferred
- Strong leadership and communication skills
- Ability to handle multiple tasks and resolve guest issues efficiently
- Knowledge of hotel operations and ability to train and support team members
- Customer service oriented with a positive and professional attitude
- Proficient in reservation and hotel management software
Job Duties
- Support daily front office operations by assisting in overseeing guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service by tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements
- Support revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions
- Delight guests by welcoming them, responding to inquiries, and resolving concerns promptly to uphold service standards
- Oversee VIP guest experience by reviewing VIP reservations and ensuring an elevated and seamless check-in and check-out experience
- Inspire and develop the team through supervision, coaching, performance monitoring, and fostering a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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