Assistant Manager, Front Office

Pyramid Global Hospitality is a renowned company dedicated to putting people first. With a focus on creating a supportive and inclusive work environment, Pyramid Global Hospitality values diversity, personal growth, career development, and overall wellbeing of its employees. The company’s People First culture is reflected in comprehensive employee benefits, ongoing training, and development programs aimed at enhancing skills and advancing careers. Pyramid Global Hospitality operates over 230 properties worldwide, providing a collaborative and engaging atmosphere for both entry-level employees and seasoned professionals alike. The company emphasizes building meaningful relationships, not only with guests but also within its internal teams, fostering a culture of respect and accountability.

One of Pyramid Global Hospitality’s standout properties is the Hotel Flor Tampa Downtown, part of the Tapestry Collection by Hilton, located in the vibrant heart of Tampa. The hotel offers 210 stylish guest rooms and over 13,000 square feet of versatile meeting space, ensuring a memorable experience for visitors. As a member of Pyramid Global Hospitality, the Hotel Flor Tampa Downtown represents not just a lodging destination but a workplace where exceptional service and a positive corporate culture go hand in hand. Employees here are empowered to contribute meaningfully to guest satisfaction while participating in a workplace culture distinguished by its commitment to employee wellbeing and People First values.

The Front Office Manager role at Hotel Flor Tampa Downtown is a critical leadership position responsible for ensuring seamless daily operations and delivering outstanding guest service. This role involves leading the Front Office team to maintain a welcoming and professional atmosphere, managing guest interactions including handling escalations, and ensuring adherence to brand standards and hotel policies. The position demands a leader who is visible and approachable, fostering an environment where employees feel engaged, accountable, and recognized.

Additionally, the Front Office Manager is deeply involved in recruiting, training, and mentoring team members to promote service excellence and operational efficiency. Scheduling, labor cost control, and performance management through feedback and coaching are vital aspects of the role. The manager must also oversee financial activities such as cash handling and audit readiness while monitoring critical performance indicators like guest satisfaction, labor productivity, and upsell effectiveness.

Collaboration is a key component of this role, requiring close coordination with housekeeping, revenue management, sales, events, engineering, and security teams to ensure consistent service delivery and guest safety. Effective communication with senior leadership about operational risks and opportunities helps align initiatives with broader organizational goals.

Pyramid Global Hospitality offers competitive compensation packages tailored to candidates’ unique experience and skills. The company is committed to equal opportunity employment, celebrating diversity, and fostering an inclusive environment for all its employees. By joining the team at Hotel Flor Tampa Downtown, candidates will have a chance to grow professionally while contributing to a culture that prioritizes people and exceptional guest experiences.