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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a renowned company dedicated to putting people first. With a focus on creating a supportive and inclusive work environment, Pyramid Global Hospitality values diversity, personal growth, career development, and overall wellbeing of its employees. The company’s People First culture is reflected in comprehensive employee benefits, ongoing training, and development programs aimed at enhancing skills and advancing careers. Pyramid Global Hospitality operates over 230 properties worldwide, providing a collaborative and engaging atmosphere for both entry-level employees and seasoned professionals alike. The company emphasizes building meaningful relationships, not only with guests but also within its internal teams, fostering... Show More
Job Requirements
- Minimum 2 years of Front Office leadership experience in a hotel or resort environment
- working knowledge of Front Office systems such as OnQ and PEP
- ability to lead teams and manage guest issues
- strong communication skills
- organizational skills
- problem-solving skills
Job Qualifications
- Minimum 2 years of Front Office leadership experience in a hotel or resort environment
- strong working knowledge of Front Office systems such as OnQ and PEP
- proven ability to lead teams, manage guest issues, and drive service excellence
- strong communication, organizational, and problem-solving skills
Job Duties
- Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience
- serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns
- handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards
- ensure all service standards, brand expectations, and resort policies are consistently followed
- recruit, train, coach, and develop Front Office associates to deliver consistent service excellence
- foster a People First culture that emphasizes respect, engagement, accountability, and recognition
- conduct regular performance feedback, coaching, and documentation in partnership with Human Resources
- create effective schedules to meet business demands while controlling labor costs
- oversee daily cash handling, shift balancing, and audit readiness
- ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles
- monitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trends
- partner with Revenue Management, Housekeeping, and Engineering to ensure operational alignment
- enforce policies related to safety, security, and compliance
- work closely with Housekeeping to ensure room readiness and accurate status reporting
- partner with Sales and Events on group arrivals, VIP coordination, and special requests
- communicate effectively with Security regarding guest safety and incident management
- maintain open communication with senior leadership regarding operational risks and opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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