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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $86,000.00 - $114,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a globally renowned hospitality company known for its exceptional commitment to guest experience and employee development. Within its impressive portfolio, Gaylord Hotels stand out by offering unique environments that bring people together in extraordinary ways, making them leaders in hosting conferences, meetings, and exceptional guest services. Gaylord National Resort & Convention Center, located in the bustling National Harbor of Maryland, is an exemplary setting where innovation in hospitality meets tradition, offering a diverse and inclusive workplace culture. This full-time management position offers an annual salary range of $86,000 to $114,000, with opportunities for bonuses. Marriott International emphasizes... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required with degree
- Strong communication skills
- Leadership ability
- Conflict resolution skills
- Ability to perform front office duties in absence of staff
- Knowledge of front office policies and procedures
- Commitment to guest satisfaction and continuous improvement
Job Qualifications
- High school diploma or GED with 2 years experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field without experience
- Strong interpersonal and communication skills
- Demonstrated leadership and team management capabilities
- Proven conflict resolution and customer service skills
- Ability to handle multiple priorities and make sound business decisions
- Experience in supervising and motivating employees
- Familiarity with front office operations and hospitality standards
Job Duties
- Assists front office manager in daily administration and supervision
- Directs and works closely with front office teams including bell/door staff, switchboard, and guest services/front desk
- Ensures efficient guest check-in and check-out processes
- Handles guest complaints, disputes, and conflict resolution
- Encourages and builds mutual trust and cooperation among team members
- Monitors operations to meet customer service quality and standards
- Communicates front office goals and participates in corrective action planning
- Leads employee recognition initiatives and open collaboration
- Supports continuous service improvement and guest satisfaction focus
- Implements policies and credit procedures to reduce bad debts
- Provides staff coaching and feedback to enhance service
- Functions as acting front office manager in their absence
- Participates in department meetings and communicates critical information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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