Assistant Manager – Front Office

Marriott International is a globally renowned hospitality company known for its exceptional commitment to guest experience and employee development. Within its impressive portfolio, Gaylord Hotels stand out by offering unique environments that bring people together in extraordinary ways, making them leaders in hosting conferences, meetings, and exceptional guest services. Gaylord National Resort & Convention Center, located in the bustling National Harbor of Maryland, is an exemplary setting where innovation in hospitality meets tradition, offering a diverse and inclusive workplace culture. This full-time management position offers an annual salary range of $86,000 to $114,000, with opportunities for bonuses. Marriott International emphasizes equal opportunity employment and fosters a culture of respect, valuing the diverse backgrounds of its workforce. Their commitment extends to supporting the well-being, career growth, and life balance of their employees through various benefits and a positive workplace environment.

The role of Assistant Front Office Manager at the Gaylord National Resort & Convention Center is a pivotal position that supports the Front Office Manager in overseeing daily operations of the front office including the Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This management position requires leadership skills to manage and engage staff effectively while ensuring seamless guest check-in and check-out experiences. The assistant manager is responsible for maintaining high standards of customer service and operational efficiency to maximize guest satisfaction and the department’s financial performance.

Key responsibilities include supervising and supporting employees daily, resolving guest concerns and complaints, and ensuring compliance with all front office policies and standards. The Assistant Front Office Manager plays a crucial role in fostering a collaborative and respectful team environment, encouraging employee recognition, and motivating staff to deliver exceptional service. They monitor progress toward the goals of the front desk team, collaborate with the Front Office Manager to implement service improvements, and communicate clear objectives to staff to achieve desired outcomes. Additionally, this role handles conflict resolution, supports continuous improvement initiatives, and ensures adherence to credit policies.

The position embodies Marriott’s core values by leading with integrity, honesty, and by example. It also involves project management in implementing customer recognition programs and maintaining open lines of communication within the team and across departments. Acting in the absence of the Front Office Manager, the assistant manager plays a leadership role that impacts the overall guest experience and operational success. This role is ideal for candidates with a passion for hospitality management, team leadership, and an eagerness to contribute toward a high-performing front office operation in a prestigious resort and convention center setting.