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Assistant Manager (Food Services Supervisor), Variable Shift, IU Dining and Hospitality
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.25
Benefits
comprehensive medical insurance
Dental Insurance
Health savings account
flexible spending accounts
basic group life insurance
Voluntary Supplemental Insurance
Retirement plan with IU contributions
Tuition subsidy
Paid holidays
Generous Paid Time Off
Paid parental leave
Employee assistance program
Job Description
Indiana University (IU) Dining and Hospitality is a renowned part of Indiana University, dedicated to delivering exceptional dining experiences that reflect the core Hoosier hospitality values of education, innovation, and tradition. The department is a vibrant element of the IU campus community, bringing life and warmth to the beautiful Indiana Memorial Union. Serving thousands of guests annually through varied dining and retail services, catering, special events, and conferences, IU Dining and Hospitality emphasizes quality, customer satisfaction, and a welcoming atmosphere.
IU Dining and Hospitality operates professional dining and retail facilities that cater to a diverse population including students, staff, ... Show More
IU Dining and Hospitality operates professional dining and retail facilities that cater to a diverse population including students, staff, ... Show More
Job Requirements
- High school diploma or equivalent
- 1 year food services work experience
- Food Safety (ServSafe) certification within 180 days of hire
- friendly and service-oriented attitude
- knowledge of health and safety regulations
- knowledge of professional cooking principles
- ability to respond to customer complaints and take appropriate actions
- ability to work safely and efficiently
- good interpersonal and communication skills
- flexible team player
Job Qualifications
- High school diploma or equivalent such as HSED or GED
- 1 year of work experience in food services and demonstrated leadership skills
- food safety (ServSafe) certification within 180 days from date of hire
- friendly and service-oriented
- ability to work in a safe and efficient manner
- knowledge of health and safety regulations
- knowledge of professional cooking principles
- ability to respond to common food inquiries or complaints and take appropriate resolution steps
- ability to work comfortably in group environments treating others with kindness and respect
- flexible team player with excellent interpersonal, communication, facilitation and coaching skills
- demonstrates leadership skills preferred
- possesses a valid driver’s license with ability to be insured by Indiana University preferred
Job Duties
- Assists with the management, administration and/or production for IMU Retail Dining and Catering operations
- schedules and supervises employees, customer service, oversight of the preparation, and service of meals
- purchases and manages the production of assignments, including managing the menus and orders, directing store attendants and overseeing of the receiving process
- works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service and coordination of special events and conferences
- rotates weekly, monthly and seasonal promotions and assists with brand management
- assumes the role of the General Manager in their absence
- plans, hires and schedules student employees, assigns and monitors work, approves time off, provides regular training, resolves grievances and promotes employee development
- explains and demonstrates food handling and sanitation procedures
- monitors work performance to ensure compliance with standards
- reviews production worksheets and organizes shift tasks
- places orders for food and records usage and leftovers
- directs food preparation, serving sizes, temperature control, order taking and timely delivery
- ensures customer service standards
- monitors inventory and completes food orders
- resolves customer complaints
- maintains food safety, training and food logs
- may handle cash management for retail sales
- may prepare and cook food from recipes
- may perform bartending, catering, or dining room service tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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