Assistant Manager Food & Beverage Operations

JW Marriott Baltimore is a distinguished luxury hotel that is part of Marriott International's renowned luxury portfolio. Located at 700 Aliceanna St, Baltimore, Maryland, this prestigious establishment offers guests an exceptional experience through its commitment to high standards in hospitality, comfort, and service. JW Marriott properties are known for their elegant accommodations, sophisticated atmosphere, and dedication to holistic well-being, making them a preferred destination for both leisure and business travelers. With over 100 properties worldwide, JW Marriott focuses on fostering a workplace culture centered on associate satisfaction, development, and inclusivity. This philosophy ensures that employees feel valued and supported, which directly translates to superior guest experiences. JW Marriott is part of a larger ecosystem of Marriott International, known globally for hospitality excellence and a wide array of benefits that empower associates and encourage career growth. The hotel maintains a strong commitment to diversity and equal opportunity employment, actively creating an environment where every individual’s unique background is respected and celebrated. The hotel offers comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at 15% discount, and additional perks designed to enrich well-being and professional fulfillment.

The Food and Beverage Manager Assistant role at JW Marriott Baltimore is a critical management position responsible for supporting the supervision of daily food and beverage and culinary operations. This full-time management role offers a competitive pay range of $28.35 to $35.10 per hour, with eligibility for bonuses, highlighting the hotel's commitment to rewarding strong performance. The position ensures both guest and employee satisfaction by maintaining high operational standards, adherence to policies and legal requirements, and managing budgets effectively. The incumbent works closely with the food and beverage team to oversee inventory, cleanliness, equipment operation, staffing, and overall service quality. Key responsibilities include assisting in ordering supplies, supervising shift operations to comply with policies, supporting monthly self-inspection programs, maintaining staff levels that meet operational and financial goals, and fostering a cooperative team environment. The manager assists in developing and implementing work plans, celebrating successes and learning from failures, and ensuring clear communication across teams. Moreover, this role is accountable for upholding the brand’s specific service culture and recovery plans while being approachable and available to both team members and guests.

Exceptional customer service is paramount in this role, reflected in efforts to exceed guest expectations, handle concerns proactively, lead by example, and respond promptly to feedback and customer service requests. The assistant manager is also responsible for analyzing information to solve problems, performing hourly job functions as needed, extending professionalism to all interactions, and comprehending financial reports such as budgets and payroll. Joining JW Marriott means becoming part of a vibrant, diverse community where passion for hospitality meets luxury standards, providing ample opportunities for personal and professional growth in a nurturing environment. This role offers a unique opportunity to contribute to the legacy of a trusted luxury brand while developing management skills and advancing a career in the dynamic hospitality industry.