Marriott International, Inc logo

Assistant Manager Event Services

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $25.77 - $27.69
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee Discounts
Retirement Plan
Training and development opportunities

Job Description

Marriott Marquis Houston, located at 1777 Walker St, Houston, Texas, is a premier hotel destination known for its exceptional event management and hospitality services. As part of the globally recognized Marriott International brand, Marriott Marquis Houston offers guests a luxurious experience that blends comfort with sophistication. The hotel is a vibrant hub for conferences, social events, and business gatherings, providing state-of-the-art facilities and impeccable service to its diverse clientele. Marriott Marquis Houston strives to create memorable experiences through its commitment to high standards and guest satisfaction across all its offerings.

The role of Event Service Supervisor at Marriott Marquis Houston is an entry-level management position focused on assisting in leading the catering service staff and ensuring flawless execution of event setups. This position is crucial in helping the hotel maintain its reputation for excellence in event management by developing and directing teams to provide consistent, high-quality service. The supervisor is responsible for coordinating the physical setup of function rooms, including tables, chairs, dance floors, and podiums, in accordance with the detailed event requirements and standards.

This full-time management role offers a competitive pay range of $25.77 to $27.69 per hour along with eligibility for bonus incentives, reflecting the value Marriott places on employee contributions. Responsibilities also extend to training staff in service procedures, managing attendance and schedules, and supporting financial and administrative duties within the event services department. The ideal candidate will bring a customer-focused attitude, leadership skills, and a dedication to upholding Marriott's renowned hospitality standards.

Working as an Event Service Supervisor means being an integral part of a team that executes seamless events that excite and satisfy clients and guests alike. The supervisor frequently engages in direct communication with guests to gather feedback, resolve any concerns, and maintain a positive guest relations environment. Emphasizing safety, cleanliness, and operational excellence, the Event Service Supervisor works closely with the Event Service Manager to ensure all staffing expectations, training programs, and service delivery meet Marriott’s rigorous criteria.

Marriott International is an equal opportunity employer committed to diversity and inclusivity in the workplace. Employees at Marriott Marquis Houston enjoy a culture enriched by various backgrounds, talents, and experiences, all contributing to a dynamic and supportive work environment. The company fosters opportunities for personal and professional growth, making it an ideal place for individuals seeking to build a rewarding career in the hospitality and event management industry.

Joining Marriott Marquis Houston as an Event Service Supervisor means becoming part of a globally respected hotel portfolio and experiencing the unique culture of Marriott International. With access to comprehensive training, career development, and recognition programs, employees can thrive and become their best selves in a workplace that champions exceptional hospitality known worldwide. This role offers a chance to begin your career purposefully, belong to an outstanding team, and grow through meaningful work in an environment that values innovation, integrity, and excellence.

Job Requirements

  • High school diploma or GED
  • minimum two years experience in event management or food and beverage industry
  • strong leadership skills
  • effective communication abilities
  • customer service focus
  • knowledge of safety and sanitation protocols
  • ability to manage multiple priorities
  • capability to work flexible hours
  • physical ability to set up event spaces
  • proactive and team-oriented mindset

Job Qualifications

  • High school diploma or GED
  • two years experience in event management, food and beverage, or related professional area
  • ability to lead and develop teams
  • strong communication and interpersonal skills
  • customer service orientation
  • knowledge of safety and sanitation standards
  • basic administrative and financial skills
  • problem-solving abilities
  • ability to work under pressure
  • attention to detail
  • proactive attitude

Job Duties

  • Ensures function rooms are set according to event documentation and customer requirements
  • conducts room function inspections prior to each event
  • maintains up-to-date attendance log for Event Service employees
  • delegates tasks to ensure room sets are on time and meet Event Service Standards
  • assists in maintaining the inventory of function room amenities and other controllable supplies
  • communicates and executes departmental and property emergency procedures
  • attends pre-event meetings to understand group needs
  • communicates critical information to Event Service Team
  • maintains cleanliness and sanitation standards in banquet operation areas
  • interacts with guests to obtain feedback on product quality and service levels
  • responds to and handles guest problems and complaints
  • empowers employees to provide excellent customer service
  • observes service behaviors and provides feedback
  • participates in development and implementation of corrective action plans
  • emphasizes guest satisfaction during departmental meetings
  • schedules employees to ensure shift coverage
  • assists in interviewing and hiring employees
  • uses departmental orientation program for new hires
  • leads shifts and actively participates in servicing events

Job Criteria

Experience

Entry Level (1-2 years)


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