Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $30.77 - $42.31
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development programs
Bonuses
Job Description
Marriott International is a world-renowned hospitality company known for its diverse portfolio of hotels and resorts that deliver exceptional service and luxurious experiences to guests globally. Among its prestigious brands, JW Marriott represents the luxury segment dedicated to creating an unparalleled experience through elegant accommodations, meticulous attention to detail, and a commitment to genuine care for guests and associates alike. Located in Santa Clara, California, the Santa Clara Marriott is part of this legacy and exemplifies Marriott's commitment to excellence in hospitality.
The Santa Clara Marriott is currently seeking a dedicated and experienced Event Manager to join their management team. This full-time position offers an hourly pay range of $30.77 to $42.31 and includes eligibility for bonuses, making it a rewarding opportunity for professionals passionate about event management and hospitality. As an essential role within the hotel, the Event Manager will oversee the execution of banquet and event services, ensuring all events run smoothly while maintaining Marriott's high service standards.
In this role, the Event Manager will be responsible for coordinating and managing all aspects of event operations, including setting up banquet rooms according to client specifications, verifying readiness of service areas, and ensuring the highest quality of service and guest satisfaction throughout each function. The Event Manager acts as a vital communication link between various departments such as culinary, stewarding, and event technology to seamlessly align services with event requirements. They are also expected to lead their teams effectively by scheduling staff, managing inventories, and conducting daily briefings to maintain operational excellence.
The position demands a proactive approach to leading and motivating team members to adhere to safety and brand standards, provide exceptional guest service, and handle any issues that arise with professionalism and promptness. Additionally, the Event Manager assists senior managers with financial and administrative duties, contributing to the hotel's overall profitability through efficient resource management and cost control strategies.
Beyond operational responsibilities, the role supports human resource functions such as identifying team development needs, coaching staff, assisting in performance evaluations, and participating in hiring processes to build and sustain a skilled, motivated workforce. Marriott International fosters an inclusive work environment, valuing the diverse backgrounds and experiences of its employees, and actively promotes equal employment opportunities.
Working at the Santa Clara Marriott means joining a company that celebrates its associates and puts their well-being at the forefront. JW Marriott, as part of Marriott International's luxury portfolio, emphasizes personal growth, training opportunities, and a supportive, team-oriented culture where employees can excel both professionally and personally. This Event Manager position is ideal for individuals dedicated to delivering outstanding hospitality and eager to contribute to a prestigious brand known for its longstanding commitment to "Wonderful Hospitality. Always."
The Santa Clara Marriott is currently seeking a dedicated and experienced Event Manager to join their management team. This full-time position offers an hourly pay range of $30.77 to $42.31 and includes eligibility for bonuses, making it a rewarding opportunity for professionals passionate about event management and hospitality. As an essential role within the hotel, the Event Manager will oversee the execution of banquet and event services, ensuring all events run smoothly while maintaining Marriott's high service standards.
In this role, the Event Manager will be responsible for coordinating and managing all aspects of event operations, including setting up banquet rooms according to client specifications, verifying readiness of service areas, and ensuring the highest quality of service and guest satisfaction throughout each function. The Event Manager acts as a vital communication link between various departments such as culinary, stewarding, and event technology to seamlessly align services with event requirements. They are also expected to lead their teams effectively by scheduling staff, managing inventories, and conducting daily briefings to maintain operational excellence.
The position demands a proactive approach to leading and motivating team members to adhere to safety and brand standards, provide exceptional guest service, and handle any issues that arise with professionalism and promptness. Additionally, the Event Manager assists senior managers with financial and administrative duties, contributing to the hotel's overall profitability through efficient resource management and cost control strategies.
Beyond operational responsibilities, the role supports human resource functions such as identifying team development needs, coaching staff, assisting in performance evaluations, and participating in hiring processes to build and sustain a skilled, motivated workforce. Marriott International fosters an inclusive work environment, valuing the diverse backgrounds and experiences of its employees, and actively promotes equal employment opportunities.
Working at the Santa Clara Marriott means joining a company that celebrates its associates and puts their well-being at the forefront. JW Marriott, as part of Marriott International's luxury portfolio, emphasizes personal growth, training opportunities, and a supportive, team-oriented culture where employees can excel both professionally and personally. This Event Manager position is ideal for individuals dedicated to delivering outstanding hospitality and eager to contribute to a prestigious brand known for its longstanding commitment to "Wonderful Hospitality. Always."
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or if no standard educational background, at least 3 years of experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists more senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
- verifies meeting and event rooms are set according to event documentation and customer requirements
- leads shifts and actively participates in the servicing of events
- adheres to and reinforces all standards, policies, and procedures
- assists in maintaining the inventory of function room amenities and other controllable supplies
- attends and participates in all pertinent meetings
- attends pre-event/pre-convention meetings to understand group needs
- communicates critical information to the Banquet, Event Services and Event Technology teams
- conducts room function inspections prior to each event
- delegates tasks to ensure room sets are on time and meet event management standards
- verifies employee awareness of guest satisfaction scores
- maintains attendance log for staff
- manages departmental inventories and assets
- orders supplies for the department
- schedules staff to forecast and service standards while maximizing profits
- utilizes banquet beverage tools to control liquor costs
- practices and executes brand-specific meeting services program
- assists with the Event Technology/Audio Visual team as necessary
- works with Event Planning team to verify flawless delivery of events
- verifies knowledge and understanding of OSHA regulations
- creates and nurtures a hotel environment emphasizing motivation and teamwork
- participates in department meetings and corrective action plans
- encourages excellent customer service within guidelines
- handles guest problems and complaints
- interacts with guests to obtain feedback
- meets and greets guests
- manages activities to maximize customer satisfaction
- identifies developmental needs of others and coaches or mentors
- participates in the employee performance appraisal process
- supports training when appropriate
- assists in interviewing and hiring
- schedules employees to ensure shift coverage and meet business demands and productivity goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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