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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligible
Paid Time Off
employee discount
Retirement Plan
Training and Development
team environment
Job Description
The Westin Cape Coral Resort at Marina Village, located at 5951 Silver King Blvd, Cape Coral, Florida, is a premium hospitality establishment renowned for its exceptional service and commitment to guest wellness. As a part of Marriott International, the resort prides itself on creating an empowering and welcoming environment for both guests and associates. The Westin brand focuses on well-being, aiming to be the preeminent wellness brand in hospitality by helping guests feel their best while traveling. The resort offers a beautiful setting at Marina Village, combining luxury accommodations with top-tier event management services. Marriott International, the parent company, champions... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- or at least 3 years of experience in two of the following areas of hospitality including food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- ability to lead and manage team shifts
- strong organizational skills
- knowledge of OSHA regulations
- ability to work full time on site at The Westin Cape Coral Resort
- excellent interpersonal and problem-solving skills
- willingness to uphold Marriott International's commitment to equal opportunity employment and diversity
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills
- strong leadership and team management abilities
- excellent communication and customer service skills
- knowledge of OSHA regulations
- ability to handle guest complaints and provide exceptional customer service
- proficiency in coordinating event logistics and staff scheduling
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists more senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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