Assistant Manager-Event Operations (NE)

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $30.29

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career development opportunities

Job Description

Marriott International is a leading global hospitality company known for its commitment to quality, exceptional guest experiences, and its diverse portfolio of brands. Among its notable brands is Westin, which is dedicated to empowering guests to enhance their well-being while traveling. Westin focuses on wellness hospitality, helping guests achieve a balanced and revitalizing travel experience. Marriott International values diversity, inclusion, and equal opportunity, fostering a work environment where associates from various backgrounds can thrive and contribute to the company’s success.

The position available is a managerial role in Banquet and Event Services, which involves overseeing the operational aspects of food and beverage services related to functions and events. This role is integral in ensuring flawless execution of banquet events, maintaining the highest service standards, coordinating between kitchen, stewarding, and service teams, and guaranteeing customer satisfaction. The manager in this role is responsible for communication across teams, verifying room setups, equipment, and presentation details, managing inventory, scheduling staff to meet business needs, and leading shift teams to deliver consistent and quality service.

The manager will actively participate in events, conducting inspections, leading pre-shift meetings, and supporting compliance with brand standards and legal obligations. Additionally, the role encompasses training and development of staff, problem-solving, performance management, and collaboration with event planners to exceed guest expectations. Strong leadership skills are required to motivate and empower teams, maintain high work standards, and foster an environment that emphasizes teamwork and continuous improvement.

This position requires a combination of education and experience in hospitality or related fields, ideally with experience in managing operations, scheduling, and handling guest services. The role contributes directly to the overall success of events by ensuring exceptional customer service and smooth operations. Marriott International promotes growth and well-being among its team members, offering a vibrant, inclusive workplace where associates can develop their careers while embracing the brand’s wellness philosophy. This is an excellent opportunity for hospitality professionals looking to advance in event and banquet management within a world-renowned company.

Job Requirements

High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
or 3 years experience in at least two hospitality areas if no standard educational background
ability to lead and motivate teams
strong communication skills
flexibility to work varied shifts
knowledge of OSHA regulations
commitment to excellent customer service
ability to manage event operations and inventory
understanding of brand standards

Job Qualifications

High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills
strong leadership and communication skills
ability to work under pressure and manage multiple tasks
understanding of OSHA regulations and compliance
knowledge of brand standards and service programs

Job Duties

Communicates service needs to chefs and stewards throughout functions
totals charges for group functions and prepares and presents checks to group contacts for payment
verifies banquet rooms, restaurants, and coffee breaks are ready for service
verifies proper centerpieces are displayed on every table
inspects the cleanliness and presentation of all china, glass, and silver prior to use
checks in with guests to verify satisfaction
sets tables according to type of event and service standards
communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
maintains cleanliness of work areas throughout the day
supports compliance with brand standards and legal obligations
supports and leads shift teams to provide consistent, high quality service
coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
communicates performance expectations and trains staff in processes
assists more senior managers in completion of financial and administrative duties
strives to continually improve guest/event and employee satisfaction and maximize financial performance