Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Pollo Nation is a vibrant and dynamic restaurant brand committed to delivering flavorful and high-quality dining experiences to its customers. Known for its welcoming atmosphere and dedication to exceptional service, Pollo Nation prides itself on fostering a team-oriented culture that emphasizes growth, innovation, and operational excellence. The company is recognized for its strong leadership development programs and focus on nurturing talent from within, providing employees with meaningful career paths and opportunities for advancement. As an equal opportunity employer, Pollo Nation values diversity and inclusion, creating a workplace where every team member feels respected and empowered to contribute to the brand's success.
The Manager in Training (MIT) position at Pollo Nation is an excellent opportunity for individuals aiming to advance their careers in the restaurant industry by gaining comprehensive, hands-on experience in all facets of restaurant operations. This role is designed to prepare aspiring leaders to take on future management responsibilities by working closely with the Training General Manager, Field Training Manager, and the leadership team. The MIT will be actively involved in overseeing daily restaurant functions including food safety, guest service, labor management, and team development. They will learn how to promote a high-performance culture, maintain operational standards, and effectively lead a diverse team of 25 or more employees.
This position offers a blend of practical experience and leadership training, with an emphasis on fostering a positive work environment, driving operational efficiencies, and ensuring customer satisfaction. The MIT will be responsible for supporting the restaurant’s daily management tasks such as scheduling, inventory control, payroll, and financial reconciliation. In addition, the role includes coaching team members and managers, conducting pre-shift meetings, and assisting with hiring and onboarding. The ideal candidate will demonstrate strong leadership capabilities, excellent communication skills, and a passion for delivering outstanding guest experiences.
Joining Pollo Nation as a Manager in Training provides a unique chance to build a career in a fast-paced, rewarding environment where professional development and team success are prioritized. Candidates can expect to gain valuable insights into restaurant management, enhance their operational knowledge, and contribute to a brand that values innovation and community engagement. Pollo Nation supports its team members with ongoing training and resources, fostering an inclusive and supportive workplace where individuals can thrive and grow their skills for long-term success in the hospitality industry.
The Manager in Training (MIT) position at Pollo Nation is an excellent opportunity for individuals aiming to advance their careers in the restaurant industry by gaining comprehensive, hands-on experience in all facets of restaurant operations. This role is designed to prepare aspiring leaders to take on future management responsibilities by working closely with the Training General Manager, Field Training Manager, and the leadership team. The MIT will be actively involved in overseeing daily restaurant functions including food safety, guest service, labor management, and team development. They will learn how to promote a high-performance culture, maintain operational standards, and effectively lead a diverse team of 25 or more employees.
This position offers a blend of practical experience and leadership training, with an emphasis on fostering a positive work environment, driving operational efficiencies, and ensuring customer satisfaction. The MIT will be responsible for supporting the restaurant’s daily management tasks such as scheduling, inventory control, payroll, and financial reconciliation. In addition, the role includes coaching team members and managers, conducting pre-shift meetings, and assisting with hiring and onboarding. The ideal candidate will demonstrate strong leadership capabilities, excellent communication skills, and a passion for delivering outstanding guest experiences.
Joining Pollo Nation as a Manager in Training provides a unique chance to build a career in a fast-paced, rewarding environment where professional development and team success are prioritized. Candidates can expect to gain valuable insights into restaurant management, enhance their operational knowledge, and contribute to a brand that values innovation and community engagement. Pollo Nation supports its team members with ongoing training and resources, fostering an inclusive and supportive workplace where individuals can thrive and grow their skills for long-term success in the hospitality industry.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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