Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
performance bonuses
Job Description
This hiring establishment is a prominent casino and hotel resort known for its vibrant entertainment offerings and exceptional guest services. The company operates multiple beverage outlets across its expansive casino floor and hotel premises, catering to a diverse clientele seeking premium beverage experiences. As a leader in the hospitality and gaming industry, it prides itself on maintaining high standards of quality, safety, and customer satisfaction. The casino and hotel provide not only gaming excitement but also a complete lifestyle experience through a variety of food and beverage services designed to enhance guest enjoyment and comfort.
The role being advertised is for a Beverage Department Supervisor, a critical position responsible for overseeing all beverage service operations within the casino and hotel. This role entails managing staffing levels to ensure continuous coverage, maintaining quality standards in beverage services, and monitoring efficiency both on the casino floor and behind the scenes. The supervisor will act as a conduit between the staff and the Beverage Manager, communicating departmental needs and ensuring compliance with health and safety regulations. Key responsibilities include maintaining accurate employee records, supervising service bars and beverage outlets, and helping to manage inventory levels effectively to minimize waste and breakage.
The Beverage Department Supervisor plays a pivotal role in mentoring staff by enforcing company policies and procedures, ensuring all employees have the necessary permits, and leading daily briefings to align the team with operational goals. This position requires excellent communication skills in both verbal and written English, as it involves handling employee relations matters professionally and issuing commendations or disciplinary actions as appropriate. Supervisory experience in a fast-paced, high-volume hotel or casino environment is essential due to the complexity and dynamic nature of beverage service operations in such settings.
This opportunity is ideal for candidates with at least three years of management experience in a beverage department within the hospitality or gaming sectors. The company is dedicated to supporting its employees through a collaborative workplace culture focused on achieving service excellence and meeting financial and human resource objectives. As such, this role demands a proactive individual capable of balancing operational efficiency, quality control, and staff development. The Beverage Department Supervisor will have a significant impact on the overall guest experience by ensuring seamless beverage services and fostering a productive, compliant working environment.
The role being advertised is for a Beverage Department Supervisor, a critical position responsible for overseeing all beverage service operations within the casino and hotel. This role entails managing staffing levels to ensure continuous coverage, maintaining quality standards in beverage services, and monitoring efficiency both on the casino floor and behind the scenes. The supervisor will act as a conduit between the staff and the Beverage Manager, communicating departmental needs and ensuring compliance with health and safety regulations. Key responsibilities include maintaining accurate employee records, supervising service bars and beverage outlets, and helping to manage inventory levels effectively to minimize waste and breakage.
The Beverage Department Supervisor plays a pivotal role in mentoring staff by enforcing company policies and procedures, ensuring all employees have the necessary permits, and leading daily briefings to align the team with operational goals. This position requires excellent communication skills in both verbal and written English, as it involves handling employee relations matters professionally and issuing commendations or disciplinary actions as appropriate. Supervisory experience in a fast-paced, high-volume hotel or casino environment is essential due to the complexity and dynamic nature of beverage service operations in such settings.
This opportunity is ideal for candidates with at least three years of management experience in a beverage department within the hospitality or gaming sectors. The company is dedicated to supporting its employees through a collaborative workplace culture focused on achieving service excellence and meeting financial and human resource objectives. As such, this role demands a proactive individual capable of balancing operational efficiency, quality control, and staff development. The Beverage Department Supervisor will have a significant impact on the overall guest experience by ensuring seamless beverage services and fostering a productive, compliant working environment.
Job Requirements
- Minimum three years management experience in high volume hotel and/or casino beverage department
- Knowledge of all beverage equipment necessary
- Excellent communication skills
- Ability to communicate in English both verbally and in written form
- Previous supervisory experience preferred
Job Qualifications
- Minimum three years management experience in high volume hotel and/or casino beverage department required
- Knowledge of all beverage equipment necessary
- Excellent communication skills required
- Be able to communicate in English both verbally and written form
- Previous supervisory experience preferred
Job Duties
- Maintain staffing levels to ensure adequate departmental coverage at all times
- Maintain standards in quality of all beverage services
- Ensure efficiency of service through on-site monitoring on the casino floor and back of the house areas
- Communicate any departmental needs to the Beverage Manager
- Assist in maintaining company and departmental health and safety standards
- Complete appropriate reports for shift as required by Beverage Manager
- Maintain accurate and adequate employee records, ensure all employee relation issues are handled in a professional manner and issue commendations and disciplinary action as necessary
- Assist in overseeing orders and maintaining of par levels of inventory for each beverage outlet
- Reduce waste and breakage of all products by helping to maintain a safe working environment
- Conduct meetings and relay pertinent information to the staff before the start of the daily shift
- Ensure bar porters and bartenders have the necessary gaming permits before clocking in
- Ensure the cleanliness of all the bar areas
- Maintain adequate levels of products in each outlet
- Manage, monitor and mentor staff to ensure they are following proper policies and procedures
- Supervise casino floor, service bars, and all beverage outlets
- Achieve all service, financial, and human resource goals set forth by company executives
- Perform all duties as deemed necessary for the success of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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