Assistant Manager (Auntie Annes Mayfair Mall - Chicago, IL)

Double P Corporation, operating under Canadian Pretzel LLC, is a prominent franchise operator known for its management of reputable food brands such as Auntie Anne's pretzels, Cinnabon baked goods, and Red Mango yogurt products. As part of the foodservice industry, this company specializes in creating memorable guest experiences by delivering high-quality, freshly prepared treats. With a commitment to excellence, Double P Corporation focuses on upholding stringent operational standards and policies that align with the individual brand values and quality benchmarks of Auntie Anne's, Cinnabon, and Red Mango. This ensures that every product served meets customer expectations for taste, presentation, and freshness. The company also emphasizes a culture built on its core values: Our People, Our Excellence & Accountability, and Our Guest. These pillars not only define the company’s workplace ethos but also guide how the team delivers service and satisfaction to every guest, reinforcing their mission to provide "Every Guest a Positive Experience One Pretzel/Cinnabon/Yogurt at a Time."

The position of Assistant Store Manager at Double P Corporation represents a pivotal role that supports the Store Manager by overseeing the day-to-day store operations while supervising and mentoring a team of crew members and shift supervisors. This role is essential in ensuring that the store operates efficiently by maintaining a high standard of food preparation, presentation, hygiene, and customer service. The Assistant Store Manager is deeply involved in hands-on duties including the preparation and baking of pretzels, cinnamon rolls, and other brand-specific products, as well as managing the store’s cleanliness and equipment maintenance. Beyond culinary tasks, the role requires leadership responsibilities such as coordinating team activities, managing staff breaks according to labor laws, and maintaining a calm and effective operational flow during high-volume periods.

In addition to operational oversight, the Assistant Store Manager is responsible for guest relations—addressing visitor inquiries, resolving complaints, and ensuring a positive environment that encourages repeat business. Financial accountability forms another critical part of this role, involving handling of store funds, register reports, and adherence to cash management policies to safeguard company assets. The position demands compliance with all relevant safety, health, and regulatory standards including OSHA, EPA, and ADA, ensuring the store remains a safe and lawful workplace.

Working as an Assistant Store Manager involves a mix of physical activity, from standing and walking for extended periods to lifting and handling products and equipment, requiring agility and stamina. The ideal candidate will demonstrate a strong leadership presence coupled with excellent customer service skills, a positive attitude, and the ability to train and develop team members. Flexibility in work shifts, including nights, weekends, and holidays, is also essential to accommodate the operational hours of these popular foodservice outlets.