Job Overview
Compensation
Hourly
Range $12.25 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
This job opening is with a highly reputable restaurant brand recognized for its commitment to quality, customer satisfaction, and operational excellence within the quick-service restaurant (QSR) industry. The company places a strong emphasis on adhering to the highest standards of guest service, employee development, safety, compliance, and financial management to maintain a leading position in the competitive food service market.
As an Assistant Manager at this restaurant, you will play a crucial role in supporting the overall management of restaurant operations. This role is instrumental to the restaurant's success, focusing on enforcing company policies and procedures related to guest service, human resources, administrative duties, safety, and fiscal management. Your leadership will directly impact the restaurant's ability to meet short- and long-term goals through maintaining 100 percent customer satisfaction and adhering to rigorous government and company standards regarding food safety, labor regulations, and operational protocols.
The Assistant Manager is responsible for assisting in recruiting skilled team members, facilitating employee orientation programs, and building an engaging, motivating workplace culture. You will also take a leadership role in employee relations, ensuring prompt performance reviews, providing constructive feedback, handling disciplinary actions properly, and maintaining open communication channels to foster a positive work environment. This position demands adherence to compliance guidelines and swift escalation of employment matters needing intervention from senior management or human resources.
Customer satisfaction is paramount in this role. The Assistant Manager leads by example to inspire the team to deliver exceptional guest service continuously, aiming for 100 percent guest satisfaction. Utilizing company tools like BLAST for complaint resolution and promoting empowerment among team members are key strategies that ensure guest experiences surpass expectations. Additionally, this leadership role encompasses managing financial elements such as labor costs, overtime, inventory, audits, and cash handling, ensuring the restaurant meets strict financial controls and protects the company's assets.
Operations management is also a significant responsibility, including enforcing core behaviors, compliance with training standards, maintaining cleanliness, safety, and security, and ensuring all municipal and federal regulatory requirements are met consistently. The Assistant Manager must keep operational procedures updated and communicate any issues or changes to higher management promptly.
Marketing initiatives and shift scheduling are also part of the job duties, requiring the Assistant Manager to optimize traffic and sales opportunities by implementing company marketing programs effectively.
This role demands strong organizational skills, personal effectiveness, the ability to operate autonomously with minimal supervision, and a collaborative spirit to promote team unity and motivation. The ideal candidate demonstrates maturity when handling constructive criticism, outstanding attention to detail, and excellent problem-solving capabilities. Experience in QSR management, relevant food safety certification, and valid transportation credentials are essential to succeed in this role.
Overall, the Assistant Manager position is a dynamic and multifaceted opportunity perfect for individuals passionate about restaurant management, customer service excellence, and team development within a structured yet fast-paced environment. With a commitment to the company's core values and operational standards, this role offers professional growth and the satisfaction of contributing significantly to the restaurant's ongoing success and brand integrity.
As an Assistant Manager at this restaurant, you will play a crucial role in supporting the overall management of restaurant operations. This role is instrumental to the restaurant's success, focusing on enforcing company policies and procedures related to guest service, human resources, administrative duties, safety, and fiscal management. Your leadership will directly impact the restaurant's ability to meet short- and long-term goals through maintaining 100 percent customer satisfaction and adhering to rigorous government and company standards regarding food safety, labor regulations, and operational protocols.
The Assistant Manager is responsible for assisting in recruiting skilled team members, facilitating employee orientation programs, and building an engaging, motivating workplace culture. You will also take a leadership role in employee relations, ensuring prompt performance reviews, providing constructive feedback, handling disciplinary actions properly, and maintaining open communication channels to foster a positive work environment. This position demands adherence to compliance guidelines and swift escalation of employment matters needing intervention from senior management or human resources.
Customer satisfaction is paramount in this role. The Assistant Manager leads by example to inspire the team to deliver exceptional guest service continuously, aiming for 100 percent guest satisfaction. Utilizing company tools like BLAST for complaint resolution and promoting empowerment among team members are key strategies that ensure guest experiences surpass expectations. Additionally, this leadership role encompasses managing financial elements such as labor costs, overtime, inventory, audits, and cash handling, ensuring the restaurant meets strict financial controls and protects the company's assets.
Operations management is also a significant responsibility, including enforcing core behaviors, compliance with training standards, maintaining cleanliness, safety, and security, and ensuring all municipal and federal regulatory requirements are met consistently. The Assistant Manager must keep operational procedures updated and communicate any issues or changes to higher management promptly.
Marketing initiatives and shift scheduling are also part of the job duties, requiring the Assistant Manager to optimize traffic and sales opportunities by implementing company marketing programs effectively.
This role demands strong organizational skills, personal effectiveness, the ability to operate autonomously with minimal supervision, and a collaborative spirit to promote team unity and motivation. The ideal candidate demonstrates maturity when handling constructive criticism, outstanding attention to detail, and excellent problem-solving capabilities. Experience in QSR management, relevant food safety certification, and valid transportation credentials are essential to succeed in this role.
Overall, the Assistant Manager position is a dynamic and multifaceted opportunity perfect for individuals passionate about restaurant management, customer service excellence, and team development within a structured yet fast-paced environment. With a commitment to the company's core values and operational standards, this role offers professional growth and the satisfaction of contributing significantly to the restaurant's ongoing success and brand integrity.
Job Requirements
- High school diploma or equivalent
- one year restaurant management experience preferred in quick service restaurants
- food safety certification according to state or local requirements
- reliable transportation and valid driver’s license and insurance if position requires driving
- maintain an acceptable driving record for roles with significant driving
- ability to work flexible hours including weekends and holidays
- strong interpersonal and communication skills
- ability to handle multiple tasks and prioritize effectively
Job Qualifications
- High school diploma or equivalent
- one year of restaurant management experience preferred in quick service restaurants
- advanced studies in business or restaurant management considered helpful
- food safety certification as required by state or local regulations
- knowledge of labor laws, safety, and security policies
- strong leadership and communication skills
- ability to handle employee relations and provide constructive feedback
- organizational and analytical skills
- ability to operate under minimal supervision
- proficiency in managing financial controls and audits
- teamwork and motivational skills
Job Duties
- Assist in recruiting successful shift manager and hourly candidates
- implement and utilize employee orientation program
- facilitate development and training plans for the restaurant team
- conduct performance reviews and provide timely feedback
- use constructive disciplinary procedures and document employee performance
- ensure communication channels and problem resolution on all shifts
- ensure restaurant meets company guest standards and lead by example
- deliver at or above company standards in guest satisfaction initiatives
- utilize BLAST for complaint resolution and empower team
- track and manage financial controllables including labor, overtime, food, supplies, audits, and cash management
- maintain and protect company assets
- develop core behaviors and standards
- ensure compliance with training and operational procedures
- maintain cleanliness and preventive maintenance programs
- comply with all health, safety, and sanitation procedures
- complete employee and restaurant paperwork timely
- comply with all company policies and procedures
- implement and execute marketing programs
- plan shifts according to traffic patterns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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