Assistant Manager

El Paso, TX, USA|

Job Overview

Compensation

Hourly

Range $14.25 - $22.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Opportunities for advancement

Training and development programs

Job Description

Wingstop is a globally recognized restaurant chain that specializes in serving flavorful, freshly prepared chicken wings paired with a variety of signature sauces and seasonings. Established with a passion for quality and customer satisfaction, Wingstop has grown into a well-known brand with a strong presence in the fast-casual dining industry. The company prides itself on its commitment to delivering an exceptional guest experience through outstanding service, cleanliness, and high-quality food products. Wingstop provides an inviting environment for both customers and employees, fostering a culture of teamwork, respect, and continuous improvement. This company is dedicated to maintaining operational excellence while embracing innovation and strong customer relationships, making it a preferred choice for wing lovers across many locations.

The role of a Shift Leader at Wingstop is pivotal in ensuring the smooth and efficient daily operations of the restaurant, especially during the absence of the General Manager. As a Shift Leader, you will take on significant responsibilities that affect all aspects of the restaurant’s functioning, including operational management, customer service, inventory oversight, and compliance with company standards. This position demands a proactive and hands-on approach, emphasizing leadership, teamwork, and problem-solving skills. Shift Leaders are expected to maintain high standards of product quality and service delivery, ensuring that every customer interaction resonates with the Wingstop brand philosophy. This role involves managing staff, controlling expenses, promoting safety and cleanliness, and being the point of contact for guest concerns when the General Manager is not present. Furthermore, Shift Leaders are involved in order assembly, vendor interactions, and operational audits to uphold the company’s expectations in all operational areas. This employment opportunity offers individuals a chance to develop managerial skills within a dynamic and customer-focused environment while contributing to the brand’s growth and reputation. The position requires dedication, responsibility, and a strong commitment to fostering a positive guest experience and a productive team atmosphere at Wingstop.

Job Requirements

Guest service mentality
has a genuine desire to serve the customer
Strong verbal communication and listening skills
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Experience must include business planning, with direct responsibility for operational and financial results
Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability
Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals
Consultative and coaching approach
tolerant of others' viewpoints
Ability to use persuasion and negotiation and other communication principles to influence results
Strong problem-solving skills
desire to accept a leadership role, and remain tactful while approaching conflict management
Ability to remain composed and rational in adverse or confrontational situations
Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures
Ongoing learner
exhibits insatiable curiosity and an interest in self improvement
Regular and predictable attendance
Must be 18 years or older

Job Qualifications

High school diploma or equivalent
Previous experience in a leadership role within the restaurant or hospitality industry preferred
Strong knowledge of food safety and sanitation standards
Proven ability to manage and motivate a team
Excellent customer service skills
Ability to handle cash and operate point-of-sale systems
Basic understanding of inventory management and financial reporting
Strong organizational and multitasking abilities
Ability to work flexible hours, including evenings, weekends, and holidays
Effective communication and interpersonal skills
Problem-solving and conflict resolution experience

Job Duties

Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
Control shrinkage, waste, expenses, and payroll
Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained
Review restaurant trends and recommend and initiate changes for maximizing goals and objectives
Ensure compliance with all company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc
Open and/or close the restaurant
Assemble and package orders according to the Wingstop standard
Assist all other positions when necessary
Receive, inspect, and sign/pay for deliveries in the GM's absence
Place orders with vendors when necessary
Maintain a current operations manual, and follow all procedures
Conduct a daily walk through and taste test of products at opening
Make sure the time and temps are done every two hours
Ensure that all products are fresh and prepared correctly
Keep the flow of orders moving on time
Keep the restaurant safe and clean for both the crewmember and the guest
Handle guest issues in the GM's absence
Assist in keeping kitchen clean throughout the shift
Ensure that all crewmembers are health safety conscious at all times
Promote the Wingstop brand and uphold the mandatory operating requirements
Keep the Wingstop philosophy alive for crewmembers and guests
Support the other brand partners in your network
Enforce the Wingstop uniform and jewelry policy
Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
Any other responsibilities as assigned by general manager
Brings problems to the attention of the supervisor
is willing to ask for help
Identifies and introduces new ideas and solutions to create efficiency in the operation
Represents the brand and department in a professional and polished manner at all times