Assistant Manager

Lakeland, FL, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $22.50

Benefits

Paid vacation

Medical

Vision

Dental

Basic Life

Job Description

WingHouse Bar + Grill is a well-established restaurant brand that has been delivering exceptional food and atmosphere since its inception in 1994. With 16 thriving locations across the state of Florida, WingHouse has built a reputation for great wings, a vibrant dining experience, and a welcoming environment for guests and employees alike. The company prides itself on a mission statement to 'Be Brilliant on the Basics,' emphasizing the importance of fundamental excellence in all areas, from food preparation to customer service. As part of a growing company with a clear expansion plan for the next several years, WingHouse offers exciting opportunities for career advancement in the restaurant industry.

The role of the Assistant Manager at WingHouse Bar + Grill is a vital position responsible for supporting the restaurant's operational success and ensuring an exceptional guest experience. This role is designed for individuals who are passionate about the restaurant business, possess strong leadership skills, and are committed to adhering to the company’s standards and operational goals. The Assistant Manager will work closely with both the front of house (FOH) and back of house (BOH) teams to maintain high standards of cleanliness, service, and food quality. The position involves a mix of administrative duties, coaching and motivating employees, and ensuring that all company policies and procedures are followed meticulously.

Day-to-day responsibilities include assessing building and equipment needs, maintaining the exterior appearance of the restaurant, managing staffing schedules to meet operational goals, enforcing safety and sanitation protocols, and upholding the overall atmosphere of the location. The Assistant Manager is also accountable for handling cash and income generated at the restaurant, conducting daily line checks in both FOH and BOH, and leading staff development through training and counseling. Importantly, the role requires certification in ServSafe and Food Handling Management, emphasizing the commitment to food safety and guest well-being.

This position is ideal for experienced restaurant supervisors eager to grow within a supportive and dynamic team environment. WingHouse provides full-time employees with comprehensive benefits after 60 days of employment, supporting the health and work-life balance of its staff. If you have over 10 years of restaurant experience and are looking for a leadership role in a reputable and expanding company, this Assistant Manager position offers a promising career path with opportunities to influence operations positively and contribute to the ongoing success of WingHouse Bar + Grill.

Job Requirements

10+ years experience in restaurant business
10+ years supervisory experience or demonstrate job requirements
4-year college or university degree or equal job experience
Successful completion of the company’s MIT training program
Successful completion of company-required training such as State of Florida Management Certification
Completion of ongoing training or certification programs as required
Willingness to undergo background check in accordance with local laws and regulations

Job Qualifications

10+ years experience in restaurant business
10+ years supervisory experience or demonstrated job requirements
4-year college or university degree or equivalent job experience
Must successfully complete company’s MIT training program
Must successfully complete State of Florida Management Certification or equivalent training
Must attend and complete ongoing training or certification programs required by the company or position
Certification in ServSafe and Food Handling Management

Job Duties

Assess the needs of the building or equipment
Review safety checklists
Maintain exterior store appearance
Fill out and post front of house schedules by assigned time
Meet labor and operational goals through Workforce
Follow standard operating and sanitation procedures in back of house
Ensure food and menu specifications, guest and employee safety, and proper food handling
Ensure employee motivation and satisfaction
Complete Areas of Responsibilities (A.O.R.'s)
Maintain WingHouse standards on cleanliness, atmosphere, service, guest experience, employee interaction, and timing guidelines
Monitor restaurant illumination and music levels
Adhere to all WingHouse policies and procedures
Complete daily, weekly, and monthly administrative paperwork
Utilize the register (POS) system accurately
Accountable for all cash handling and restaurant income
Coach and counsel employees effectively according to company policy
Develop leads for both back of house and front of house employees
Energize and motivate staff
Lead others toward company goals and standards
Take action to solve problems with judgment and understanding
Hold train-the-trainer classes for all positions
Conduct daily line checks for front and back of house
Follow daily open, mid, and close procedures
Post daily notes in logs including shift notes, maintenance issues, and employee performance
Maintain certification in ServSafe and Food Handling Management