Assistant Manager

Arlington, TX, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $21.00

Work Schedule

Flexible

Benefits

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition Reimbursement

flexible schedule

Employee Discounts

Job Description

Wingstop is a leading fast-casual restaurant franchise specializing in flavorful chicken wings and a variety of complimentary sides and sauces. Known for its vibrant and energetic brand, Wingstop has established a strong market presence with numerous locations nationwide, each dedicated to providing exceptional dining experiences through quality food and outstanding customer service. As an industry leader in quick-service dining, Wingstop prides itself on maintaining high standards in food preparation, cleanliness, and employee training, all aimed at delivering customer satisfaction consistently. The company fosters a collaborative and positive work environment that encourages career growth, learning opportunities, and employee recognition. Wingstop offers competitive wages, flexible scheduling, and comprehensive benefits to attract and retain motivated team members committed to excellence and operational success.

The Wingstop Shift Supervisor role is a critical position within the restaurant’s management team tasked with overseeing daily operations during assigned shifts. This role involves assisting crew members to ensure all guests receive welcoming, responsive, and courteous service that aligns with Wingstop's standards. The Shift Supervisor is responsible for managing order preparation and packaging to guarantee accuracy, presentation, and timely delivery. Additionally, this position entails monitoring cash handling and credit transactions to maintain financial integrity, and holding crew accountable for cleanliness, property care, and work output. Effective leadership through training, coaching, and enforcing company policies and procedures is essential to achieving store objectives in service quality and appearance. The Shift Supervisor also collaborates with the store manager to address staffing needs, manage inventory and deliveries, and maintain equipment and temperature logs to comply with quality and safety standards. This full-time role offers opportunities for advancement within the company, frequent pay increases based on performance, bonuses for all employees, and important benefits like tuition reimbursement and employee discounts. Overall, the Shift Supervisor plays a vital role in ensuring the smooth operation of the restaurant and fostering a positive work culture that drives customer satisfaction and business growth.

Job Requirements

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints
Manager certificate is a plus

Job Qualifications

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints
Manager certificate is a plus

Job Duties

Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service
Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner
Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced
Make employee assessments by assigning one on one counseling reports with the store manager for review
Holding crew accountable for cleaning, any damages done to company property and work output
Be knowledgeable about personal and administrative policies guidelines & training programs
Be fair and consistent with any corrective actions for any violations of company, rules, and procedures
Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
Managing daily and weekly inventory
Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need
Managing labor during shift
Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures, Report any differences with the store manager
Inspect equipment daily as well as keeping up with the temp log
Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard